At a Glance
- Tasks: Deliver exceptional customer service during events and enhance guest experiences.
- Company: Join Trafalgar Entertainment, a leading name in live entertainment.
- Benefits: Flexible hours, competitive pay, and holiday entitlement.
- Other info: Diverse and inclusive workplace with growth opportunities.
- Why this job: Be part of a vibrant team in a dynamic theatre environment.
- Qualifications: Enthusiastic, resilient, and great at building relationships.
The predicted salary is between 12 - 13 £ per hour.
For more than five decades, the Wyvern Theatre in Swindon has established itself as one of the leading live entertainment venues in Wiltshire, welcoming thousands of customers through its doors every year.
ABOUT THIS ROLE
The Hospitality Team Member role is vital to the success of our business. Our team plays a pivotal role in the delivery of quality service to our customers during showtimes and events. You will be joining a fast‑paced and vibrant team to work across our café, bars, and ice cream parlour, maximising ways to enhance each customer’s experience of their night out at the theatre.
As a Hospitality Team Member, the postholder is responsible for:
- Delivering smooth, memorable, and efficient customer service using our in‑house Four Pillars training as a framework to think outside of the box.
- Meeting mystery shopper criteria and following steps to maximise spend-per-head.
- Timely deliverance of stock rotation, interval orders, and drink orders.
- Ensuring food hygiene standards are followed in accordance with our Level 2 Food Safety and Food Allergy training.
- Awareness of allergy requirements via our Food Allergy Awareness training.
- Following health & safety procedures, including our in‑house COSHH, manual handling, and fire awareness training.
ABOUT YOU
We are looking for an enthusiastic and committed individual to join our Hospitality team. You will be resilient, able to communicate clearly and excellent at forming working relationships with others. You will have a presentable, professional and approachable manner which sets an example for others to follow.
KEY INFORMATION
- Position Title: Hospitality Team Member
- Location: Swindon Theatres
- Contract: Casual
- Hours: Flexible
- Annual Leave: 12.07% holiday pay
- Salary: £12.71 per hour
Hospitality Team Member | Swindon Theatres | Casual employer: Wycombe Swan Theatre
Trafalgar Entertainment is an exceptional employer, offering a vibrant and dynamic work environment at the Swindon Theatres. As a Hospitality Team Member, you will be part of a passionate team dedicated to delivering outstanding customer experiences during live events, with opportunities for personal growth through comprehensive training programmes. Enjoy flexible hours, competitive pay, and the chance to be part of a diverse and inclusive culture that values creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member | Swindon Theatres | Casual
✨Tip Number 1
Get to know the venue! Familiarise yourself with Swindon Theatres and its offerings. This way, when you chat with the team during your interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in a busy café or bar. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former staff on social media. They can give you insider tips on what it’s really like to work there and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to showcase your passion for the role right from the start.
We think you need these skills to ace Hospitality Team Member | Swindon Theatres | Casual
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you're excited about joining our vibrant team and enhancing customer experiences at the theatre.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences. Mention any previous roles in customer service or hospitality, and how they relate to the responsibilities of a Hospitality Team Member.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Wycombe Swan Theatre
✨Know Your Role
Before the interview, make sure you understand what a Hospitality Team Member does. Familiarise yourself with the Four Pillars training and think about how you can apply it to enhance customer experiences. This will show your enthusiasm and readiness to contribute.
✨Show Off Your People Skills
Since this role is all about customer service, be prepared to discuss your experience in forming working relationships. Think of examples where you've successfully communicated or resolved issues with customers. This will highlight your ability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a difficult customer or managing stock during busy times. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
First impressions matter! Dress professionally and presentably for your interview. This not only shows respect for the interviewers but also reflects the approachable manner they’re looking for in a Hospitality Team Member.
