At a Glance
- Tasks: Oversee operations and deliver top-notch customer service at iconic Southend theatres.
- Company: Join the vibrant team at Southend Theatres, a hub for live entertainment.
- Benefits: Enjoy discounted theatre tickets, training opportunities, and mental health resources.
- Other info: Fast-paced environment with 33 days annual leave and great career growth potential.
- Why this job: Be the face of live events and make a real impact in the cultural scene.
- Qualifications: Experience in theatre or events, with strong customer service and management skills.
The predicted salary is between 26800 - 32900 £ per year.
At the heart of Southend-on-Sea’s cultural life are the Cliffs Pavilion and the Palace Theatre - two iconic venues united by a shared passion for live entertainment.
ABOUT THIS ROLE
Duty Managers are vital to the commercial success of Southend Theatres. They play a pivotal role in delivering customer service and ensuring the smooth and efficient day-to-day running of the venues’ operations during performances, events, and daytime service. Collaborating across all teams, Duty Managers represent Southend Theatres as the main contact for the public and visiting companies. They are the face of the operation, overseeing general security, porterage and cleaning, maintenance, health and safety, while driving commercial success for the business.
ABOUT YOU
You are customer-focused and commercially savvy, with a strong working knowledge of theatre, events, or food and drink operations. You are comfortable operating in a highly commercial environment within a large corporate organisation. You thrive in busy, fast-paced, multifaceted settings, thinking on your feet and positively influencing the success of events and overall business performance. You demonstrate a strong customer service ethos and a genuine commitment to delivering an excellent experience consistently and without compromise. Flexible, energetic, and resilient, you are results-focused and motivated by driving profitability and operational efficiency. You communicate professionally and confidently, maintaining an excellent manner when engaging with the public, colleagues, stakeholders, and industry partners. You adapt well to changing business needs and remain calm, focused, and effective under pressure. You have proven experience in operational people management, including training and development, workforce deployment and rota management, and performance management.
Benefits
- Discounted theatre tickets
- Training and development plans
- Access to mental health resources
- And more...
Eligibility criteria applies.
Key Information
- Position Title: Duty Manager
- Location: Southend Theatres
- Contract: Full Time
- Hours: 40 hours per week
- Annual Leave: 33 days per annum (incl public bank holidays)
- Salary: £26,800 to £32,900 per annum
Duty Manager | Southend Theatres | Permanent in Southend-on-Sea employer: Wycombe Swan Theatre
Southend Theatres is an exceptional employer, offering a vibrant work culture at the heart of Southend-on-Sea's cultural scene. With a strong focus on employee development, including training plans and access to mental health resources, we ensure our Duty Managers thrive in a dynamic environment while enjoying benefits like discounted theatre tickets. Join us to be part of a passionate team dedicated to delivering outstanding live entertainment experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager | Southend Theatres | Permanent in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to people in the theatre and events industry, especially those connected to Southend Theatres. Attend local events or workshops to meet potential colleagues and show your enthusiasm for the role.
✨Tip Number 2
Prepare for the interview by researching Southend Theatres inside out. Know their history, upcoming events, and what makes them tick. This will help you demonstrate your passion and commitment during the interview.
✨Tip Number 3
Showcase your customer service skills! Think of examples from your past experiences where you went above and beyond for customers. This is key for a Duty Manager role, so be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Southend Theatres.
We think you need these skills to ace Duty Manager | Southend Theatres | Permanent in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion for Theatre:When writing your application, let your love for live entertainment shine through! Share any relevant experiences or roles you've had in theatre or events that highlight your enthusiasm and commitment to the industry.
Highlight Customer Service Skills:Since customer service is key for this role, make sure to showcase your experience in delivering excellent service. Use specific examples that demonstrate how you've gone above and beyond to ensure a great experience for customers.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also your ability to communicate effectively, especially in a busy environment like Southend Theatres.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to embrace the digital age!
How to prepare for a job interview at Wycombe Swan Theatre
✨Know Your Venues
Familiarise yourself with the Cliffs Pavilion and the Palace Theatre. Understand their history, the types of events they host, and their customer demographics. This knowledge will help you demonstrate your passion for live entertainment and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about situations where you went above and beyond to ensure a positive experience. This is crucial for a Duty Manager, as you'll be the face of the operation and need to handle various customer interactions.
✨Demonstrate Operational Savvy
Be ready to discuss your experience in managing operations, especially in busy environments. Highlight your ability to think on your feet and adapt to changing circumstances. You might even want to prepare a scenario where you successfully managed a challenging situation during an event.
✨Communicate Confidently
Practice your communication skills before the interview. As a Duty Manager, you'll need to engage with the public, colleagues, and stakeholders professionally. Consider doing mock interviews with friends or family to build your confidence and ensure you convey your thoughts clearly.
