At a Glance
- Tasks: Lead customer-facing operations and ensure top-notch service at iconic theatres.
- Company: Join Southend Theatres, a vibrant hub for live entertainment.
- Benefits: Enjoy discounted theatre tickets, training, mental health resources, and more.
- Other info: Full-time role with 33 days annual leave and excellent career development opportunities.
- Why this job: Be a dynamic leader in a fast-paced, exciting environment while making a real impact.
- Qualifications: Experience in retail or hospitality with strong leadership and customer service skills.
The predicted salary is between 34000 - 41000 £ per year.
At the heart of Southend-on-Sea’s cultural life are the Cliffs Pavilion and the Palace Theatre - two iconic venues united by a shared passion for live entertainment.
ABOUT THIS ROLE
With a strong customer and commercial focus, the Customer Experience Manager at Southend Theatres will have the desire and ability to drive success in one of the UK’s busiest entertainment, event, food and drink businesses. Highly visible and operational, the Customer Experience Manager leads all customer-facing operations ensuring high levels of customer service alongside super-efficiency and commercial success. This is an operational, hands‑on post which will also act as duty manager as required.
ABOUT YOU
Commercially savvy and enthusiastic, you influence others by leading from the front. You are a visible and hands‑on leader with broad knowledge of theatre, events, and food and drink operations within a highly commercial environment. You are energetic, resilient, proactive, and results-focused, bringing a creative, self‑motivated, and engaging approach to leadership. As a dynamic leader, you motivate teams to perform at their best. You have experience in other retail or hospitality sectors, with a strong understanding of how these transferable skills apply within a fast‑paced, customer‑driven live entertainment environment. You are driven by improving profitability and operational efficiency, supported by strong commercial awareness and sound decision‑making. You have a strong customer service ethos and a genuine commitment to delivering an excellent experience at every opportunity. You thrive in a large corporate organisation and demonstrate strong leadership skills, with the ability to support and manage large teams while consistently delivering results. You communicate with professionalism and confidence, maintaining an excellent manner when dealing with the public, colleagues, stakeholders, and industry partners. You are adaptable to changing business needs and remain calm, focused, and effective in fast‑paced, high‑pressure environments. You have proven experience in people management, including recruitment, appraisals, training and development, workforce planning and deployment (rotas), and performance management.
For You
- Discounted theatre tickets
- Training and development plans
- Hundreds of savings across retailers with TE&ME
- Access to mental health resources
- And much more...
KEY INFORMATION
- Position Title: Customer Experience Manager
- Location: Southend Theatres
- Contract: Full Time
- Hours: 40 hours per week
- Annual Leave: 33 days per annum (incl public bank holidays)
- Salary: £34,000 to £41,000 per annum
Southend Theatres is an equal opportunities employer. All suitably qualified applicants will receive consideration for employment without regard to race, colour, sex, sexual orientation, religion, age, or disability.
Customer Experience Manager | Southend Theatres | Permanent in Southend-on-Sea employer: Wycombe Swan Theatre
Southend Theatres is an exceptional employer, offering a vibrant work culture at the heart of Southend-on-Sea's cultural scene. With a strong commitment to employee development, you will benefit from comprehensive training plans, discounted theatre tickets, and access to mental health resources, all while working in a dynamic environment that values creativity and customer service excellence. Join us to lead a passionate team in delivering unforgettable experiences in one of the UK's busiest entertainment venues.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager | Southend Theatres | Permanent in Southend-on-Sea
✨Tip Number 1
Get to know the company inside out! Research Southend Theatres, their events, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer experience and leadership. Think about your past experiences and how they relate to the role. We want to hear your stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Southend Theatres family.
We think you need these skills to ace Customer Experience Manager | Southend Theatres | Permanent in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for customers in previous roles.
Highlight Your Leadership Skills:As a Customer Experience Manager, you'll be leading teams, so make sure to showcase your leadership experience. Talk about how you've motivated teams in the past and any successful outcomes that resulted from your guidance.
Be Commercially Savvy:Demonstrate your understanding of the commercial side of the business. Include any relevant experience where you improved profitability or operational efficiency, as this will resonate well with us at Southend Theatres.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Wycombe Swan Theatre
✨Know Your Venues
Familiarise yourself with the Cliffs Pavilion and the Palace Theatre. Understand their history, the types of events they host, and their customer demographics. This knowledge will show your genuine interest in the role and help you connect your experience to their specific needs.
✨Showcase Your Leadership Style
Prepare examples that highlight your hands-on leadership approach. Discuss how you've motivated teams in previous roles, especially in fast-paced environments. Be ready to explain how you handle challenges and ensure high levels of customer service while driving operational efficiency.
✨Demonstrate Commercial Savvy
Be prepared to discuss how you've improved profitability and operational efficiency in past positions. Share specific strategies you've implemented that led to measurable results. This will illustrate your understanding of the commercial aspects of the role and your ability to make sound decisions.
✨Engage with Customer Service Scenarios
Think of a few challenging customer service situations you've faced and how you resolved them. Be ready to discuss your thought process and the outcomes. This will showcase your strong customer service ethos and your commitment to delivering excellent experiences.
