At a Glance
- Tasks: Lead and inspire teams to deliver exceptional experiences at a vibrant theatre.
- Company: Join Trafalgar Entertainment, a dynamic leader in live entertainment.
- Benefits: Enjoy discounted theatre tickets and extensive training opportunities.
- Other info: Be part of a growing company with a passion for creativity and collaboration.
- Why this job: Make a real impact in the heart of the community through live events.
- Qualifications: Proven leadership experience in theatre or customer-facing environments.
The predicted salary is between 40582 - 49600 £ per year.
The General Manager plays a pivotal role in the ongoing commercial and operational success of The Orchard Theatre. Reporting to the Theatre Director and acting as their deputy, they will provide visible leadership across the venue, ensuring exceptional customer experiences, operational excellence, and strong commercial performance.
Drawing together teams across Front of House, Hospitality, Events and Customer Experience, the postholder will lead, motivate and develop colleagues to deliver outstanding service for audiences, visiting companies, event organisers and community partners. They will work closely with the Theatre Director and senior leadership team to drive revenue growth, maximise opportunities across hospitality and ancillary spaces, and deliver the theatre's strategic and financial objectives.
With responsibility for operational oversight, compliance, health and safety, stakeholder relationships and team performance, the General Manager will champion a culture of collaboration, accountability and continuous improvement, ensuring The Orchard Theatre remains a vibrant, welcoming and successful venue at the heart of the local community.
About You
We are looking for a dynamic, commercially minded and people-focused leader with a genuine passion for live entertainment and delivering exceptional audience experiences. You will bring significant leadership experience from a theatre, hospitality, visitor attraction or customer-facing environment, with a proven ability to balance operational excellence, financial performance, and outstanding customer service.
An inspiring manager, you will motivate and develop high-performing teams, fostering a positive and inclusive culture while leading confidently in a fast-paced live events setting. You will possess strong commercial acumen, with experience of driving revenue growth, maximizing secondary spend and identifying opportunities to enhance both customer satisfaction and business performance.
Adaptable, resilient, and highly organized, you will combine strategic thinking with a hands-on approach, ensuring consistently high standards across all areas of the operation. Excellent communication and relationship-building skills are essential, enabling you to work effectively with colleagues, visiting companies, contractors, stakeholders, and community partners.
Above all, you will be passionate about creating a welcoming and memorable experience for every visitor, helping to ensure The Orchard Theatre remains a thriving cultural destination at the heart of the community.
General Manager | Orchard Theatre | Permanent in Kent employer: Wycombe Swan Theatre
Wycombe Swan Theatre is an outstanding employer, offering a vibrant work culture that prioritises exceptional guest experiences and team collaboration. Employees benefit from ongoing professional development opportunities, a supportive environment, and the chance to be part of a renowned venue in the heart of the community, making it a truly rewarding place to work for those passionate about hospitality and the arts.
