At a Glance
- Tasks: Welcome guests, promote products, and support event operations at a vibrant theatre.
- Company: Join the Crewe Lyceum, Cheshire's top live entertainment venue with a rich history.
- Benefits: Flexible hours, competitive pay, and paid annual leave.
- Other info: Perfect for those passionate about live entertainment and eager to learn.
- Why this job: Be part of an exciting team and create memorable experiences for guests.
- Qualifications: Friendly attitude, strong communication skills, and teamwork experience.
The predicted salary is between 12.71 - 12.71 £ per hour.
Opened in 1911, the Crewe Lyceum has established itself as Cheshire's leading live entertainment venue and has housed a number of international stars.
ABOUT THIS ROLE
The main responsibilities of the Customer Experience Assistant will be to:
- Welcome our guests into the venue with a personable, genuine greeting, considering venue security at all times. Our goal is to ensure that no individual leaves without feeling like a valued and appreciated customer.
- Utilise your experience, teamed with product knowledge to proactively promote and maximize sales of products, merchandise, programmes and other items as required. This role includes bar duties and the sale of alcohol products.
- Work alongside our Duty Management team, supporting all aspects of the Front of House operation, from welcoming customers and selling tickets, memberships, snacks and beverage items while delivering service standards in line with our Mystery Shopper expectations.
- Collaborate with the venue team to ensure the safe and effective delivery of events, private hires, and other business activities, in line with standard operating procedures, maintaining high standards of housekeeping, and consistently acting as an ambassador for the venue.
ABOUT YOU
We are seeking enthusiastic and committed individuals to join our team. The ideal candidate will be resilient, able to communicate clearly, and skilled at building effective working relationships. You will present yourself in a professional, approachable manner, setting a positive example for others to follow.
KEY ATTRIBUTES
- A motivated and friendly individual with a positive attitude.
- Experience working as part of a team with a great team spirit.
- Ability to work effectively during busy times, specific availability during evenings and weekends.
- Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders and industry colleagues.
- Drive to learn new skills.
KEY EXPERIENCE
- Previous experience of working in a theatre / live entertainment environment.
- Previous experience of bar work and/or barista training.
DESIRABLE
- Knowledge of local surrounding area (parking, restaurants and related nightlife).
- Understanding and knowledge of all current Health and Safety legislation, Licensing Regulations and Food Hygiene legislation.
Please note: This position involves the sale of alcohol and therefore requires applicants to be 18+ years.
Customer Experience Assistant | Crewe | Casual in High Wycombe employer: Wycombe Swan Theatre
Trafalgar Entertainment is an exceptional employer, offering a vibrant work culture at the Crewe Lyceum Theatre, where creativity and collaboration thrive. As a Customer Experience Assistant, you'll enjoy flexible hours, competitive pay, and the opportunity to engage with diverse audiences in a dynamic environment, all while being part of a company that values inclusivity and employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant | Crewe | Casual in High Wycombe
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Wycombe Swan Theatre and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Wycombe Swan Theatre and let us see your personality shine through!
We think you need these skills to ace Customer Experience Assistant | Crewe | Casual in High Wycombe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Wycombe Swan Theatre.
Get Familiar with Our Brand:Before applying, take some time to learn about Wycombe Swan Theatre and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Wycombe Swan Theatre
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Wycombe Swan Theatre.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Wycombe Swan Theatre will surely appreciate.
