At a Glance
- Tasks: Deliver exceptional customer service and assist patrons at Trafalgar Theatre.
- Company: Join the award-winning Trafalgar Entertainment, a leader in live entertainment.
- Benefits: Enjoy discounted theatre tickets, training opportunities, and mental health resources.
- Other info: Flexible 30-hour work week with 33 days annual leave.
- Why this job: Be part of an exciting team that creates memorable experiences for audiences.
- Qualifications: Personable, reliable, and adaptable individuals with a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Located on Whitehall, Trafalgar’s flagship London venue Trafalgar Theatre is a spectacular Grade II listed building. In 2021, the theatre reopened following a major multi-million-pound restoration project which reinstated the theatre back to its original heritage 1930’s design.
ABOUT THIS ROLE
- To provide positive and attentive assistance to all our patrons, in order to offer an exceptional standard of customer service and create a truly welcoming environment.
- To help drive sales, understand, and contribute to targets by gaining product knowledge and using effective selling techniques.
- To keep a record of designated stock throughout a shift, ensuring an effective stock rotation is carried out and investigating any discrepancies with the FOH Supervisor.
- To adhere to all health and safety procedures in order to minimise the risk of injury and accidents, including maintaining the cleanliness of all front of house and staff areas.
- To be vigilant at all times to protect the welfare and security of yourself, colleagues and all customers.
- As part of audience care and safety responsibilities, this role requires sustained observation of audiences during performances and therefore requires the ability to remain seated and attentive in the auditorium for the length of the show. This varies for each show. The current production of Oh Mary runs for approx. 90 minutes without an interval.
- To understand the venue’s Business Continuity Plan and participate in regular fire drills.
- To keep a high and consistent standard of appearance, ensuring that the theatre’s image is always maintained.
- To actively participate in training programmes and attend training courses as required in order to further self-development.
- To complete any other delegated task that may assist the company in achieving its business objectives.
ABOUT YOU
As ambassadors for the theatre, the Front of House Performance Team are required to deliver exceptional customer service at all times, while being determined to maximise sales. This integral position requires reliable, adaptable individuals who are naturally personable and who will positively promote the reputation of the venue and its productions. They must be fully committed to working as a positive and productive member of a team, and to adhering to our front of house motto: “See, Smile, Say Hello”, to ensure all patrons have a truly great experience at our theatre.
KEY INFORMATION
- Position Title: Front of House Performance Staff
- Location: Trafalgar Theatre
- Contract: Permanent
- Hours: 30hrs per week
- Annual Leave: 33 days per annum (inclusive of public holidays)
- Pro Rata Salary: £22,479.60 per annum
Front of House Performance Staff | Trafalgar Theatre | Permanent Part Time employer: Wycombe Swan Theatre
Trafalgar Theatre offers a vibrant and dynamic work environment where employees are valued as ambassadors of the arts. With a commitment to exceptional customer service, staff enjoy benefits such as discounted theatre tickets, comprehensive training and development plans, and access to mental health resources, all while working in a beautifully restored Grade II listed venue in the heart of London. The culture promotes creativity, collaboration, and respect, making it an ideal place for those seeking meaningful employment in the live entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Performance Staff | Trafalgar Theatre | Permanent Part Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Wycombe Swan Theatre and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Wycombe Swan Theatre and let us see your personality shine through!
We think you need these skills to ace Front of House Performance Staff | Trafalgar Theatre | Permanent Part Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Wycombe Swan Theatre.
Get Familiar with Our Brand:Before applying, take some time to learn about Wycombe Swan Theatre and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Wycombe Swan Theatre
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Wycombe Swan Theatre.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Wycombe Swan Theatre will surely appreciate.
