Guest Experience Team Member | Fareham Live | Casual
Fareham Live is a new state-of-the-art entertainment venue boasting an 800-seat concert hall and 120-seat secondary space. It opened its doors in 2024 showcasing world-class entertainment.
ABOUT THIS ROLE
To provide excellent customer service and support the smooth operation of the Front of House at Fareham Live. Ensuring a welcoming environment for visitors. To sell and promote our products/merchandise as required. Collaborate with the venue team to ensure the delivery of events, implement service standards and all housekeeping.
ABOUT YOU
You'll be well-presented and punctual, with strong customer service skills. You will be energetic, proactive, results-focused, and creative in your approach.
PERSONAL QUALITIES
- Self-motivated with strong time management skills
- Positive, professional, and customer-focused attitude
- Ability to perform effectively in a fast-paced theatre environment
- Willingness to learn and develop new skills
- Flexibility to work evenings, weekends, and during peak periods
KEY RESPONSIBILITIES
Duties include:
Bar Service
Food Service
Events
Ushering
- Provide excellent customer service to all theatre patrons.
- Support front-of-house operations as directed by the Duty Manager.
- Serve drinks and snacks adhering to licensing laws and venue policies.
- Prepare and serve hot and cold drinks, food, and snacks to a high standard.
- Follow health, safety and food hygiene regulations.
- Operate the till and handle card transactions accurately.
- Prepare and restock the bar before and during performances.
- Keep bar and foyer areas clean, tidy, and safe at all times.
- Check tickets and assist audience members with seating.
- Provide information about performances and the facilities available.
- Monitor the auditorium during shows to ensure safety and audience comfort.
- Assist with evacuation procedures in the event of an emergency.
- Maintain cleanliness of counters, tables, and dining areas.
- Work as part of a team to ensure smooth day-to-day operations – including flexibly working across venues.
about trafalgar entertainment
Founded by Sir Howard Panter and Dame Rosemary Squirein 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicals, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).
Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.
We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.
For You
Discounted theatre tickets
Training and development plans
Hundreds ofsavings across retailers withTE&ME
KEY INFORMATION
Position Title
CustomerExperience Team Member
Location Fareham Live
Contract Casual
Hours Flexible
Annual Leave Paid at 12.07% of hours worked
Salary
£12.71 per hour
Job Description Download a full Job Description
Details
£12.71 per hour
Location: Fareham, PO16 7DB, GB
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Guest Experience Team Member | Fareham Live | Casual employer: Wycombe Swan Theatre
Trafalgar Entertainment is an exceptional employer, offering a dynamic work environment at Eastbourne Theatres where flexibility and guest satisfaction are at the forefront. Employees benefit from a supportive culture that encourages growth and development within the vibrant live events sector, making it an ideal place for those seeking meaningful and rewarding employment.
