Deputy Customer Experience Manager | Eastbourne | Full time
The Congress Theatre, Devonshire Park Theatre, and Winter Garden, along with conferencing and exhibition facilities are collectively known as Eastbourne Theatres and form part of the award-winning Devonshire Quarter complex.
About this role
With a strong customer and commercial focus, the Deputy Customer Experience Manager at Eastbourne Theatres will have the desire and ability to drive success in one of the UK’s busiest entertainment, event, food and drink businesses. Highly visible and operational, the Deputy Customer Experience Manager supports all customer‑facing operations ensuring high levels of customer service alongside super‑efficiency and commercial success. This is an operational, hands‑on post which will regularly act as duty manager and deputises for the Customer Experience Manager.
About you
Commercially savvy, enthusiastic, and capable of influencing others, you are a visible presence with experience of either theatre, events or food and drink operations. You are energetic, resilient, proactive, results‑focused, creative, self‑motivated, engaging and a dynamic leader. You are motivated by driving profitability and efficiency. You have a strong customer service focus and a genuine desire to deliver an excellent experience, every time. You thrive in a large corporate company. You have good leadership skills with the ability to support a large team while delivering results. You have an excellent manner when dealing with the public, colleagues, stakeholders and industry figures. You are flexible to business needs and work calmly and effectively under pressure. You have experience in successful staff management especially in effective and efficient deployment (rotas).
Employment details
Location: Eastbourne Theatres
Contract: Full Time Permanent
Hours: 40hrs
Annual Leave: 33 days per annum (incl Public Bank Holidays)
Salary: £30,000 per annum
Benefits
- Discounted theatre tickets
- Training and development plans
- Hundreds of savings across retailers with TE & ME
- Access to mental health resources
- And much more...
Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under‑represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.
We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.
