At a Glance
- Tasks: Lead customer-facing operations and ensure top-notch service at iconic theatres.
- Company: Join Southend Theatres, a vibrant hub for live entertainment.
- Benefits: Enjoy discounted theatre tickets, training, mental health resources, and more.
- Other info: Full-time role with 33 days annual leave and excellent career development opportunities.
- Why this job: Be a dynamic leader in a fast-paced, exciting environment while making a real impact.
- Qualifications: Experience in retail or hospitality with strong leadership and customer service skills.
The predicted salary is between 34000 - 41000 £ per year.
At the heart of Southend-on-Sea’s cultural life are the Cliffs Pavilion and the Palace Theatre - two iconic venues united by a shared passion for live entertainment.
ABOUT THIS ROLE
With a strong customer and commercial focus, the Customer Experience Manager at Southend Theatres will have the desire and ability to drive success in one of the UK’s busiest entertainment, event, food and drink businesses. Highly visible and operational, the Customer Experience Manager leads all customer-facing operations ensuring high levels of customer service alongside super-efficiency and commercial success. This is an operational, hands‑on post which will also act as duty manager as required.
ABOUT YOU
Commercially savvy and enthusiastic, you influence others by leading from the front. You are a visible and hands‑on leader with broad knowledge of theatre, events, and food and drink operations within a highly commercial environment. You are energetic, resilient, proactive, and results-focused, bringing a creative, self‑motivated, and engaging approach to leadership. As a dynamic leader, you motivate teams to perform at their best. You have experience in other retail or hospitality sectors, with a strong understanding of how these transferable skills apply within a fast‑paced, customer‑driven live entertainment environment. You are driven by improving profitability and operational efficiency, supported by strong commercial awareness and sound decision‑making. You have a strong customer service ethos and a genuine commitment to delivering an excellent experience at every opportunity. You thrive in a large corporate organisation and demonstrate strong leadership skills, with the ability to support and manage large teams while consistently delivering results. You communicate with professionalism and confidence, maintaining an excellent manner when dealing with the public, colleagues, stakeholders, and industry partners. You are adaptable to changing business needs and remain calm, focused, and effective in fast‑paced, high‑pressure environments. You have proven experience in people management, including recruitment, appraisals, training and development, workforce planning and deployment (rotas), and performance management.
For You
- Discounted theatre tickets
- Training and development plans
- Hundreds of savings across retailers with TE&ME
- Access to mental health resources
- And much more...
KEY INFORMATION
- Position Title: Customer Experience Manager
- Location: Southend Theatres
- Contract: Full Time
- Hours: 40 hours per week
- Annual Leave: 33 days per annum (incl public bank holidays)
- Salary: £34,000 to £41,000 per annum
Southend Theatres is an equal opportunities employer. All suitably qualified applicants will receive consideration for employment without regard to race, colour, sex, sexual orientation, religion, age, or disability.
Customer Experience Manager | Southend Theatres | Permanent employer: Wycombe Swan Theatre
Southend Theatres is an exceptional employer, offering a vibrant work culture at the heart of Southend-on-Sea's cultural scene. With a strong commitment to employee development, you will benefit from comprehensive training plans, discounted theatre tickets, and access to mental health resources, all while working in a dynamic environment that values creativity and customer service excellence. Join us to lead a passionate team in delivering unforgettable experiences in one of the UK's busiest entertainment venues.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager | Southend Theatres | Permanent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with Southend Theatres' events and customer service ethos. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and improved customer experiences in previous roles. This will demonstrate your hands-on approach and ability to drive success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Southend Theatres.
We think you need these skills to ace Customer Experience Manager | Southend Theatres | Permanent
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for customers in previous roles.
Highlight Your Leadership Skills:As a Customer Experience Manager, you'll be leading teams, so make sure to showcase your leadership experience. Talk about how you've motivated teams in the past and any successful outcomes that resulted from your guidance.
Be Commercially Savvy:Demonstrate your understanding of the commercial side of the business. Include any relevant experience where you improved profitability or operational efficiency, as this will resonate well with us at Southend Theatres.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Wycombe Swan Theatre
✨Know Your Venues
Familiarise yourself with the Cliffs Pavilion and the Palace Theatre. Understand their history, the types of events they host, and their customer demographics. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in contributing to their success.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in fast-paced environments. Highlight your hands-on approach and how you motivate others to achieve results. Be ready to discuss specific situations where your leadership made a difference in customer experience or operational efficiency.
✨Demonstrate Commercial Savvy
Be prepared to discuss how you can improve profitability and operational efficiency. Think of ideas or strategies that could enhance customer service while also driving revenue. Showing that you understand the commercial side of the business will set you apart from other candidates.
✨Practice Your Communication Skills
Since this role involves interacting with various stakeholders, practice articulating your thoughts clearly and confidently. Role-play potential interview questions with a friend, focusing on maintaining professionalism and a positive manner, especially when discussing challenging scenarios.
