At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences at Crewe Lyceum Theatre.
- Company: Join Trafalgar Entertainment, a leader in live entertainment and creativity.
- Benefits: Competitive salary, 33 days annual leave, and a vibrant work environment.
- Other info: Flexible hours, including evenings and weekends, with opportunities for growth.
- Why this job: Be part of an iconic venue and make a real impact on guests' experiences.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 26500 - 28000 £ per year.
Opened in 1911, the Crewe Lyceum has established itself as Cheshire's leading live entertainment venue and has housed a number of international stars.
ABOUT THIS ROLE
This is a hands-on, operational role supporting the delivery of a range of events and activities held at the Lyceum Theatre, Crewe. Confident in managing and leading a team, you will be passionate about delivering the highest quality in service to meet expectations of a range of visitors to the venue. You will act as in-venue lead on ticketing operations, providing a bridge between local leadership and central teams, with a particular emphasis on motivating local customer facing team members to deliver exceptional customer service in a fast-paced environment.
ABOUT YOU
In order to be considered for this post you will need to evidence and demonstrate:
- Experience
- Experience in a supervisory customer focused environment.
- Excellent administrative skills with the ability to maintain systems and records.
- Strong organisational and time management abilities, working effectively under pressure and the flexibility to adapt quickly.
- An interest in the arts and an enthusiasm for working in a diverse environment.
- Flexibility in relation to duties and working hours which will include evenings and weekends.
- Skills
- Competent computer literacy, including Microsoft 365 productivity software (Word, Excel, Outlook and Teams).
- Excellent written and verbal communication abilities in dealing with colleagues, the public, and industry colleagues.
- The ability to exercise initiative, take personal responsibility and resolve issues independently.
- The ability to communicate across multiple levels with sensitivity, discretion, and confidentiality.
- The ability to build relationships quickly and effectively.
- The ability to negotiate and show willing to go above and beyond to satisfy the customer’s needs.
- The ability to lead, motivate and instruct a team.
- Attitude
- A strong customer service focus and a genuine desire to deliver an excellent experience, every time.
- A ‘can-do’ attitude and a positive, flexible approach to the job role, work colleagues and peers and ability to work in a collaborative and supportive cross-departmental manner.
- A presentable, professional, friendly, and approachable manner which sets an example for others to follow.
- Willing and able to work flexible hours including evenings, weekends, and Bank Holidays.
- Self-motivated and able to work effectively and positively, both independently and as part of a busy team.
- Able to operate in a calm, courteous and professional manner at all times and in particular when under pressure.
- A willingness to undertake training, learning and development relevant to the job role.
- Willing to conform to dress code.
- Desirable
- Experience working in an Arts, Entertainment or Retail venue.
- Experience working in a ticketing/electronic point of sale (EPOS) systems.
- First Aid at Work qualification.
KEY INFORMATION
- Position Title: Guest Experience Manager (Maternity Cover)
- Location: Crewe Lyceum Theatre
- Reports to: General Manager
- Contract Type: 9 Months Fixed Term Contract
- Hours: 33 days including public holidays (Pro Rata)
- Annual Leave: 33 days including public holidays (Pro Rata)
- Salary: £26,500 - £28,000 per annum
Guest Experience Manager | Crewe | Fixed Term (Maternity Cover) employer: Wycombe Swan Theatre
Trafalgar Entertainment is an exceptional employer, offering a dynamic work environment at Eastbourne Theatres where flexibility and guest satisfaction are at the forefront. Employees benefit from a supportive culture that encourages growth and development within the vibrant live events sector, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager | Crewe | Fixed Term (Maternity Cover)
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
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✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
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Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Guest Experience Manager | Crewe | Fixed Term (Maternity Cover)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Wycombe Swan Theatre
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Wycombe Swan Theatre. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
