At a Glance
- Tasks: Manage patient appointments, process prescriptions, and maintain medical records in a supportive team.
- Company: Friendly healthcare practice in Lutterworth with a focus on patient-centred service.
- Benefits: Gain valuable experience in healthcare, flexible shifts, and a chance to develop your skills.
- Other info: Opportunity for career growth in a modern practice with a supportive environment.
- Why this job: Join a dynamic team and make a real difference in patients' lives every day.
- Qualifications: GCSEs including English, customer care experience, and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an additional Patients Services Advisor for a fixed term contract with the potential view to continue. We open 7:45am - 6:45pm each weekday. You will be required to work shifts that start or end at the above times. You must have experience in a customer care environment, ideally medical and have energy, enthusiasm and be self-motivated with excellent communication skills.
Main duties of the job:
- Managing appointments
- Processing prescriptions
- Maintaining medical records
- Filing and scanning documents
- Providing information
- Maintaining confidentiality
- Dealing with difficult situations
- Working as part of a multidisciplinary team (GPs, nurses, healthcare assistants, and admin staff).
About us:
We have modern, purpose built premises in the South Leicestershire town of Lutterworth and a growing list size of 10,850 patients and pride ourselves on providing a friendly, patient centred service.
Job responsibilities:
The duties and responsibilities to be undertaken by members of the Practice Administration Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
- Opening up/locking up of Practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming and outgoing mail.
- Taking messages and passing on information
- Receiving prescriptions queries received by patients or pharmacies on patients behalf, ensuring accuracy and compliance with repeat prescription protocol.
- Liaise with local pharmacies.
- Processing Incoming post
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Receiving and dealing with concerns raised by patients and if unable to address at source, elevate in the appropriate manner according to the Practice Complaints Policy.
- Dealing with difficult patients but if unable to deal, elevate in the appropriate manner.
- Alert the Practice Manager or GPs of any problems arising from appointment system or customer service issues.
- Computer data entry processing, read coding and recording information in accordance with Practice procedures.
- Enter test results and consultation data into patient records ensuring accuracy and compliance with current Read Code policy.
- Registrations of new patients - computer data entry and medical records
Person Specification:
Skills:
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Personal Qualities:
- Polite and confident
- Flexible and cooperative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Qualifications:
- GCSE English (C or above) and at least three others
- Educated to A-level/equivalent or higher, with relevant experience
- NVQ Level 2 in Health and Social Care
Experience:
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Experience of working in general practice
Flexibility to work outside of core office hours. Maintain confidentiality at all times.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Advisor in Lutterworth employer: Wycliffe Medical Practice
Join our dedicated team in Lutterworth, where we pride ourselves on delivering a patient-centred service within modern facilities. As a Patient Services Advisor, you'll benefit from a supportive work culture that values your contributions and offers opportunities for professional growth, all while working alongside a multidisciplinary team committed to excellence in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor in Lutterworth
✨Tip Number 1
Get to know the practice! Research their values and services so you can tailor your approach. When you walk in for an interview, show them you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in customer care and how it relates to the Patient Services Advisor role.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples of how you've handled difficult situations in the past. This is key for a role that involves dealing with patients and maintaining confidentiality.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Patient Services Advisor in Lutterworth
Some tips for your application 🫡
Show Your Customer Care Experience:Make sure to highlight your experience in customer care, especially in a medical setting. We want to see how you've handled appointments, dealt with patient queries, and maintained confidentiality in your previous roles.
Communicate Clearly:Your written application should reflect your excellent communication skills. Use clear and polite language, and make sure to proofread for any typos or errors. We appreciate attention to detail!
Demonstrate Your Enthusiasm:Let your passion for patient care shine through! Share examples of how you've gone above and beyond for patients or contributed positively to a team. We love seeing that energy and enthusiasm.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wycliffe Medical Practice
✨Know Your Stuff
Make sure you understand the role of a Patient Services Advisor inside out. Familiarise yourself with the key responsibilities like managing appointments and processing prescriptions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might be asked to handle a mock patient query during the interview, so think about how you'd respond politely and effectively to ensure the patient's needs are met.
✨Demonstrate Empathy
In a healthcare setting, being sensitive and empathetic is key. Prepare examples from your past experiences where you've dealt with difficult situations or patients. Highlight how you managed to remain calm and supportive, as this will resonate well with the interviewers.
✨Be Ready for Teamwork Questions
This role involves working closely with a multidisciplinary team. Be prepared to discuss your experience in team settings, how you contribute to group dynamics, and any specific instances where you collaborated successfully with others to achieve a common goal.
