At a Glance
- Tasks: Help those facing homelessness by providing tailored advice and support.
- Company: Join Wychavon District Council, dedicated to making a positive community impact.
- Benefits: Enjoy a great pension, generous leave, training opportunities, and health support.
- Other info: Office-based role with some flexible working; great team environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing or customer service, strong IT skills, and empathy.
The predicted salary is between 27000 - 33000 £ per year.
Pershore Wychavon and Malvern Hills District Councils are committed to delivering excellent advice and support services to homeless people approaching the council for housing assistance. We are looking for a housing professional to join our team who can demonstrate their experience of delivering good quality homelessness advice or services. They would be a key point of contact for those facing homelessness to deliver the Council’s statutory obligations under the Housing Act 1996 Part Vll, and the Homelessness Reduction Act 2017. The ability to empathise with clients and engage with potentially vulnerable people is essential.
The role involves:
- Interviewing those approaching the Council as homeless
- Working with clients to find solutions to their homelessness
- Administering and discharging the Council’s statutory and regulatory obligations to people threatened with or experiencing homelessness
- Writing to clients accepting and ending legal duties
- Liaison with statutory and non-statutory agencies to investigate homelessness and to assist in the prevention or relief of homelessness
- Giving housing advice tailored to the needs of the clients
About you
To be considered for this role you will need:
- To be customer focused and dedicated to providing an excellent service
- Have previous experience of working in a similar role in a housing or customer service environment
- Be a team player
- Have good I.T. skills
- Be able to initiate creative solutions for service improvements
- To be able to prioritise a varied workload
- To be able to deal with difficult situations in a calm and caring manner
- A good level of numeracy and literacy skills
- A detailed knowledge of housing related legislation
- Excellent computer skills and good working knowledge of computer systems
This post is subject to a Disclosure and Barring Service Check.
What we can offer
Our staff are at the heart of what we do and are key to ensuring we deliver our Wychavon District Council plan to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
- Excellent pension scheme with employer contributions
- Generous annual leave entitlement with options to purchase additional annual leave
- Committed training programme and development opportunities
- Onsite nursery with 20% staff discount
- Discounted Gym and swim membership
- Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
- Cycle to Work scheme
- Employee Discounts with a range of companies including EE and the Kaarp discount scheme
We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.
Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.
Closing date: Sunday 23 August 2026
Interview date: Thursday 3rd & Friday 4th September 2026
Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.
Housing Options Advisor in Pershore employer: Wychavon and Malvern Hills District Council
Wychavon and Malvern Hills District Council is an excellent employer, offering a supportive work culture that prioritises community welfare and employee development. Located in the picturesque town of Pershore, employees benefit from a collaborative environment where they can make a meaningful impact on homelessness prevention and financial support, while also enjoying opportunities for professional growth and training.
Contact Details:
Wychavon and Malvern Hills District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Advisor in Pershore
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Wychavon and Malvern Hills District Council.
✨Attend Social Work Events and Workshops
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Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Wychavon and Malvern Hills District Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Options Advisor in Pershore
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Wychavon and Malvern Hills District Council:Before hitting send, make sure to tailor your application specifically to Wychavon and Malvern Hills District Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Wychavon and Malvern Hills District Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
