Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure guests have a memorable spa experience and assist with various spa operations.
- Company: Join the friendly team at Y Spa, part of Wyboston Lakes Resort.
- Benefits: Enjoy flexible working, team parties, discounts, and free meals while you work.
- Why this job: Be part of a supportive team and make a real difference in guests' lives.
- Qualifications: Great communication skills, a friendly attitude, and the ability to multitask.
- Other info: Opportunity for apprenticeships and career growth in a family-owned business.
Overview
We are excited to have the opportunity for someone to join our fantastic Spa Team as a Guest Services Assistant. The successful applicant will be joining the team at Y Spa within the Wyboston Lakes Resort, Bedfordshire. You will make a difference to every guest and ensuring all our guests have a positive and memorable experience at the spa and return many times is a key part of the role.
The role covers all areas of the Spa to enrich the days through variety and upskilling. It can include:
- Pool water tests, health and safety walk rounds, tours, clearing and organising towels and robes both clean and those needing laundering, day to day cleaning of changing rooms, thermal area and upstairs facilities.
- Open and close of the Spa, welcome and host our guests during their time with us.
- This role is 7 hours per week working on a Saturday with a 9pm finish time. Additional hours may also be available.
What we’re looking for in this role
- Emergency Pool rescue duties. (training provided, but will need to be able to swim)
- Ability to manoeuvre trollies full of towels and robes and lift in and out of delivery cages
- Great communication skills
- The natural urge to be helpful and be genuinely friendly
- Someone who is reliable and able to work under pressure
- Previous experience within a customer facing role and able to multitask
- A smile! Someone who likes people
Why join our team
Being a family-owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work.
Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:
- Christmas Day and Boxing Day Off
- 3 Team Member Parties a year – Spring, Summer and Winter
- Apprenticeships – the opportunity to learn and earn at the same time
- Team Member Discount on golf, food, drink, bedrooms and our award-winning Y Spa
- Team Member Referral Scheme worth £300
- Free Meal Whilst at Work
- Access to Perkbox which gives you discounts on over 200 brands and shops nationwide
- Flexible Working
- Team Member Christmas Santa Lunch, Christmas Presents and Christmas Party
- Service Charge
We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer.
#J-18808-Ljbffr
Spa Leisure Guest Services Assistant employer: Wyboston Lakes Resort
Contact Detail:
Wyboston Lakes Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Leisure Guest Services Assistant
✨Tip Number 1
Get to know the spa! Before your interview, take a little time to visit Y Spa if you can. Familiarising yourself with the environment and services will help you stand out and show genuine interest.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you’ve gone above and beyond for customers. Share these stories during your chat!
✨Tip Number 3
Be ready to showcase your multitasking abilities! The job involves various tasks, so prepare to discuss how you handle multiple responsibilities at once. We love to see candidates who can juggle tasks with a smile!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Wyboston Lakes. Don’t miss out on this opportunity!
We think you need these skills to ace Spa Leisure Guest Services Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and helpful nature. Remember, a smile goes a long way!
Tailor Your Application: Make sure to tailor your application to the Guest Services Assistant role. Highlight any previous customer-facing experience and how it relates to making guests feel welcome and valued at our spa.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure to communicate your skills and experiences without unnecessary fluff. We want to know why you’re the perfect fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at Wyboston Lakes Resort
✨Know the Spa Inside Out
Before your interview, take some time to familiarise yourself with Y Spa and its offerings. Understand the services provided, the layout of the facilities, and any unique features. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Guest Services Assistant, communication is key. Prepare examples from your past experiences where you’ve successfully interacted with customers or resolved issues. Highlight your friendly nature and ability to work under pressure, as these traits are essential for creating a positive guest experience.
✨Demonstrate Reliability and Team Spirit
Being part of a family-owned business means teamwork is crucial. Be ready to discuss how you’ve contributed to a team in previous roles. Emphasise your reliability and willingness to help others, as this aligns perfectly with the values of Wyboston Lakes.
✨Prepare for Practical Scenarios
Since the role involves tasks like pool water tests and health and safety checks, think about how you would handle these responsibilities. You might be asked situational questions during the interview, so consider scenarios where you’ve had to multitask or manage your time effectively in a busy environment.