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- Tasks: Provide excellent customer service and create memorable experiences for our guests.
- Company: Join the friendly team at Wyboston Lakes, a family-owned business.
- Benefits: Enjoy bonuses, discounts, free meals, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be the face of our hotel and make a positive impact on guests' stays.
- Qualifications: A friendly attitude, great communication skills, and flexibility to work varied shifts.
Description
We are excited to have the opportunity for someone to join our fantastic Guest Services Team at the Drift Inn. The expectations we have in relation to standards are high.
Your main focus will be to look after our guests and provide excellent customer service to them. Your day will be varied, checking our guests in and out, answering any queries they may have and being the face of the Drift Inn. Ultimately, you will be helping our guests to have a positive and memorable experience. This role will also include Duty Manager shifts.
What we’re looking for
- A smile! Someone who is a people person
- Excellent communications skills with both customers and team members
- The natural urge to be helpful and genuinely friendly
- The ability to work in a fast paced environment
- Flexibility to work on a rota basis across seven days a week
- Someone who embraces the Wyboston culture
Why join our team
Being a family owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work. Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:
- Christmas Day and Boxing Day Off
- 3 Team Member Parties a year – Spring, Summer, and Winter
- Apprenticeships – the opportunity to learn and earn at the same time
- Team Member discount on golf, food, drink, bedrooms, and our award‑winning Y Spa
- Team Member Referral Scheme worth £300
- Free meal whilst at work
- Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few…
- Flexible working
- Team Member Christmas Santa lunch, Christmas presents, and Christmas party
We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer.
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Guest Services Host employer: Wyboston Lakes Resort
Contact Detail:
Wyboston Lakes Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host
✨Tip Number 1
Get to know the Drift Inn vibe! Before your interview, check out their website and social media. Understanding their culture will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat!
✨Tip Number 3
Flexibility is key! Make sure to highlight your ability to work varied shifts. The more adaptable you are, the better your chances of landing that role, especially in a fast-paced environment like the Drift Inn.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Wyboston Lakes. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Guest Services Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that friendly vibe and enthusiasm for helping others.
Tailor Your Application: Make sure to tailor your application to the Guest Services Host role. Highlight any relevant experience you have in customer service and how you can contribute to creating memorable experiences for our guests.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use simple language and make sure to answer any questions in the job description directly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our team at Wyboston Lakes.
How to prepare for a job interview at Wyboston Lakes Resort
✨Show Your Smile
As a Guest Services Host, your smile is your best asset! Make sure to practice your warmest greeting and maintain a friendly demeanour throughout the interview. This role is all about making guests feel welcome, so let your personality shine through.
✨Know the Company Culture
Familiarise yourself with Wyboston Lakes and its values. Understanding their commitment to diversity and inclusion will help you align your answers with their culture. Be ready to share how you can contribute to a positive team environment.
✨Prepare for Customer Scenarios
Think of common guest queries or issues that might arise and prepare your responses. Demonstrating your problem-solving skills and ability to stay calm under pressure will show that you're ready for the fast-paced environment they mentioned.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.