At a Glance
- Tasks: Oversee daily spa operations and deliver exceptional guest experiences.
- Company: Join the family-owned Wyboston Lakes team with a focus on hospitality.
- Benefits: Enjoy Christmas off, team parties, discounts, and free meals at work.
- Other info: Flexible rota across seven days with opportunities for career growth.
- Why this job: Be a part of a growing spa environment and make guests feel special.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 22050 - 26950 £ per year.
This is a fabulous opportunity to join the team at YSpa to assist with the daily operations of the spa and front of house, working alongside the operational team on duty to provide exceptional service and deliver memorable spa experiences.
The Duty Manager will need to be confident and computer literate, great at conversing with guests, resolving challenges, and following all compliance, safety and financial procedures.
The spa is a 7 day a week operation and has recently increased the evening sessions and has plans for further growth.
The Duty Manager will be working alongside the existing team to provide leadership cover and team support, liaising directly with the spa management, ensuring all sessions are safe and welcoming to all guests.
The role is full-time working 5 days out of 7, and will be mostly evenings and weekends. It will include 3 out of 4 weekends on a rota basis.
About this role...
A Spa Duty Manager is overseeing the smooth day-to-day running of the spa operation, supervising and supporting the Guest Services department as necessary with a focus on delivering exceptional hospitality.
This includes
- Handling of customer enquiries and complaints within a timely and professional manner using the guidelines set out by the Spa Director/Hotel General Manager.
- Coordinating emergency situations, pool or facility closures in a calm and effective manner.
- Building relationships and interacting with our guests at every opportunity.
- Addressing any health and safety hazards that arise or are noticed.
- Leading by example always, by upholding the Mission Vision and Values of Wyboston Lakes.
- What we’re looking for…
- A smile! Someone who is a people person and team player.
- Natural communicator, someone who wants to be helpful.
- Flexibility to work on a rota basis across seven days a week.
- Accountable and organised.
Being a family-owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work.
Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:
- Christmas Day and Boxing Day Off
- 3 Team Member Parties a year- Spring, Summer and Winter
- Apprenticeships - the opportunity to learn and earn at the same time
- Team Member Discount on golf, food, drink, bedrooms
- Team Member Referral Scheme worth £300
- Free Meal Whilst at Work
- Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few…
- Team Member Christmas Santa Lunch, Christmas Presents and Christmas Party
We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported.
We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide.
We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer
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Spa Duty Manager employer: Wyboston Lakes Resort - Drift Inn - Spa
Wyboston Lakes Resort offers a vibrant and supportive work environment where employees are encouraged to grow and thrive. As a Spa Guest Experience Host, you will be part of a dedicated team that prioritises guest satisfaction while enjoying flexible working hours primarily during evenings and weekends. With a focus on employee development and a commitment to creating memorable experiences for guests, this role provides a unique opportunity to contribute to a renowned spa destination.
Contact Details:
Wyboston Lakes Resort - Drift Inn - Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wyboston Lakes Resort - Drift Inn - Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wyboston Lakes Resort - Drift Inn - Spa
Don't be shy about reaching out to Wyboston Lakes Resort - Drift Inn - Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wyboston Lakes Resort - Drift Inn - Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wyboston Lakes Resort - Drift Inn - Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
