At a Glance
- Tasks: Provide excellent customer service and create memorable experiences for our guests.
- Company: Join the family-owned Drift Inn with a supportive team culture.
- Benefits: Enjoy flexible working, team parties, discounts, and free meals at work.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be the friendly face of our guest services and make a real difference.
- Qualifications: Must be a people person with great communication skills and a helpful attitude.
The predicted salary is between 20000 - 25000 £ per year.
Overview
We are excited to have the opportunity for someone to join our fantastic Guest Services Team at the Drift Inn. The expectations we have in relation to standards are high.
Your main focus will be to look after our guests and provide excellent customer service to them.
Your day will be varied, checking our guests in and out, answering any queries they may have and being the face of the Drift Inn.
Ultimately, you will be helping our guests to have a positive and memorable experience.
This role will also include Duty Manager shifts.
- What we’re looking for…
- A smile! Someone who is a people person
- Excellent communications skills with both customers and team members
- The natural urge to be helpful and genuinely friendly
- The ability to work in a fast paced environment
- Flexibility to work on a rota basis across seven days a week
- Someone who embraces the Wyboston culture
- Why join our team…
Being a family owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work.
Here is a snippet of all the great benefits we offer and that you would be entitled to for this role:
- Christmas Day and Boxing Day Off
- 3 Team Member Parties a year - Spring, Summer, and Winter
- Apprenticeships - the opportunity to learn and earn at the same time
- Team Member discount on golf, food, drink, bedrooms.
- Team Member Referral Scheme worth £300
- Free Meal Whilst at Work
- Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few…
- Flexible Working
- Team Member Christmas Santa lunch, Christmas presents, and Christmas party
We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported.
We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide.
We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer.
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Guest Services employer: Wyboston Lakes Resort - Drift Inn - Reception
At the Drift Inn, we pride ourselves on being a family-owned business that values our team members as the heart of our operation. With a strong commitment to employee happiness, we offer a range of benefits including festive time off, team member parties, and opportunities for professional growth through apprenticeships. Our inclusive work culture ensures that every individual feels respected and supported, making it a truly rewarding place to work.
Contact Details:
Wyboston Lakes Resort - Drift Inn - Reception Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wyboston Lakes Resort - Drift Inn - Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wyboston Lakes Resort - Drift Inn - Reception
Don't be shy about reaching out to Wyboston Lakes Resort - Drift Inn - Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wyboston Lakes Resort - Drift Inn - Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wyboston Lakes Resort - Drift Inn - Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
