At a Glance
- Tasks: Provide excellent customer service and ensure guests have a memorable experience.
- Company: Join the warm and welcoming team at the Drift Inn.
- Benefits: Enjoy flexible working, team parties, discounts, and a free meal while at work.
- Other info: Embrace a diverse workplace with great career development opportunities.
- Why this job: Be the face of hospitality and make a real difference in guests' experiences.
- Qualifications: Must be friendly, communicative, and able to thrive in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
We are excited to have the opportunity for someone to join our fantastic Guest Services Team at the Drift Inn. The expectations we have in relation to standards are high. Your main focus will be to look after our guests and provide excellent customer service to them. Your day will be varied, checking our guests in and out, answering any queries they may have and being the face of the Drift Inn. Ultimately, you will be helping our guests to have a positive and memorable experience. This role will also include Duty Manager shifts.
What we’re looking for…
- A smile!
- Someone who is a people person
- Excellent communication skills with both customers and team members
- The natural urge to be helpful and genuinely friendly
- The ability to work in a fast-paced environment
- Flexibility to work on a rota basis across seven days a week
- Someone who embraces the Wyboston culture
Why join our team…
- Being a family-owned business, our people are what make Wyboston Lakes, and we want to make sure all our teams are happy at work.
- Christmas Day and Boxing Day Off
- 3 Team Member Parties a year - Spring, Summer, and Winter
- Apprenticeships - the opportunity to learn and earn at the same time
- Team Member discount on golf, food, drink, bedrooms.
- Team Member Referral Scheme worth £300
- Free Meal Whilst at Work
- Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few...
- Flexible Working
- Team Member Christmas Santa lunch, Christmas presents, and Christmas party
We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be an equal opportunity employer.
Guest Services Host & Duty Manager — Warm Hospitality employer: Wyboston Lakes Ltd
At Wyboston Lakes, we pride ourselves on being a family-owned business that values our team members as the heart of our operations. With a vibrant work culture that prioritises employee happiness, we offer a range of benefits including flexible working hours, generous time off during the festive season, and opportunities for personal growth through apprenticeships. Join us to be part of a supportive environment where your contributions are recognised and celebrated, ensuring every day is rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Host & Duty Manager — Warm Hospitality
✨Tip Number 1
Get to know the Drift Inn vibe! Before your interview, pop in for a coffee or a meal. This way, you can chat with staff and guests, showing your genuine interest in the place and its culture.
✨Tip Number 2
Practice your people skills! Role-play common guest scenarios with friends or family. This will help you feel more confident when it comes to handling queries and providing that warm hospitality we all love.
✨Tip Number 3
Show off your flexibility! Be ready to discuss your availability during the interview. Highlighting your willingness to work on a rota basis will show that you're committed to being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to tailor your approach.
We think you need these skills to ace Guest Services Host & Duty Manager — Warm Hospitality
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and helpful nature. Remember, we’re looking for someone who can connect with our guests!
Tailor Your Application:Make sure to tailor your application to the role of Guest Services Host & Duty Manager. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use simple language and avoid jargon. We want to easily understand your experience and why you’d be a great fit for our team at the Drift Inn!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like our guest services!
How to prepare for a job interview at Wyboston Lakes Ltd
✨Show Your Smile
Since the role is all about warm hospitality, make sure to bring your best smile to the interview. It’s not just about what you say, but how you present yourself. A genuine smile can set a positive tone and show that you’re a people person right from the start.
✨Know the Drift Inn
Do a bit of homework on the Drift Inn before your interview. Familiarise yourself with their values, services, and any recent news. This will help you demonstrate your enthusiasm for the role and show that you’re genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Guest Services Host. Prepare examples from your past experiences where you’ve handled difficult situations or gone above and beyond for a guest. This will showcase your problem-solving skills and ability to work in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how they measure success in this role. This shows that you’re engaged and serious about contributing positively to the Drift Inn.
