At a Glance
- Tasks: Provide top-notch customer service and create memorable experiences for guests.
- Company: Join the friendly team at Drift Inn, a family-owned business.
- Benefits: Enjoy festive time off, team parties, discounts, and flexible working options.
- Other info: Opportunities for apprenticeships and career growth in a supportive environment.
- Why this job: Be the face of hospitality and make a real difference in guests' experiences.
- Qualifications: Great communication skills and a friendly, proactive attitude.
The predicted salary is between 20800 - 25000 £ per year.
Responsibilities
- Look after guests and provide excellent customer service
- Check guests in and out and answer any queries
- Serve as the face of the Drift Inn and help guests have a positive and memorable experience
- Perform Duty Manager shifts when required
Qualifications
- Excellent communication skills with both customers and team members
- Natural urge to be helpful and genuinely friendly
- Ability to work in a fast‑paced environment
- Flexibility to work on a rota basis across seven days a week
- Embrace the Wyboston culture
- People‑person, proactive and smile ready
Benefits
- Christmas Day and Boxing Day off
- Three team member parties a year (Spring, Summer, and Winter)
- Apprenticeships – the opportunity to learn and earn at the same time
- Team member discount on golf, food, drink, and bedrooms
- Team member referral scheme worth £300
- Free meal whilst at work
- Access to Perkbox offering discounts on over 200 brands and shops nationwide (supermarkets, cinema, days out, and more)
- Flexible working options
- Christmas Santa lunch, Christmas presents, and Christmas party
Being a family owned business, our people are what make Wyboston Lakes, and we want to ensure all our teams are happy at work.
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Guest Services employer: Wyboston Lakes Ltd
At Wyboston Lakes, we pride ourselves on being a family-owned business that values our team members as the heart of our operation. With a vibrant work culture that promotes flexibility and camaraderie, employees enjoy unique benefits such as festive celebrations, team member discounts, and opportunities for personal growth through apprenticeships. Join us in creating memorable experiences for our guests while thriving in a supportive environment that prioritises your happiness and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services
✨Get Involved in Local Events
Dive into the local food scene by attending food festivals, culinary competitions, or community events. These gatherings are perfect for networking with industry professionals, showcasing your passion for hospitality, and even finding potential apprenticeship opportunities!
✨Join Hospitality Forums and Groups
Get yourself on platforms like Facebook or MeetUp and join hospitality-specific groups. Sharing your enthusiasm and connecting with people already in the industry can provide inside info and even lead to apprenticeship openings you might not find elsewhere.
✨Visit Local Venues Directly
Don’t underestimate the power of a face-to-face encounter! Pop into local restaurants or cafes with your bright smile and a keen interest in learning. Many places are keen to take on apprentices, especially if you can show a genuine interest right at their doorstep.
✨Utilise School Resources
If you're currently studying, make sure you chat with your college’s career services team. They often have exclusive partnerships with local businesses and can help you find apprenticeships in hospitality, especially tailored to new entrants like us.
We think you need these skills to ace Guest Services
Some tips for your application 🫡
Show Your Passion for Hospitality:When applying for an apprenticeship in hospitality at Wyboston Lakes Ltd, make sure to express your genuine enthusiasm for food and service. Share any relevant personal experiences, whether it’s working at family gatherings or volunteering at local events. This showcases your commitment and love for the industry right from the start!
Highlight Customer Service Experience:Even if you haven't worked in a formal hospitality setting, include any customer service roles you’ve had. This could be anything from helping out at a café to retail positions. Emphasising skills like communication and problem-solving will help us see that you're equipped to make customers feel welcome at Wyboston Lakes Ltd.
Don’t Forget about Food Safety Knowledge:While you may still be learning, showing that you have a basic understanding of food hygiene and safety can set your application apart. Even mentioning food handling courses or certifications you’ve completed, or simply your willingness to learn, demonstrates readiness to jump into the apprenticeship and make the most of it!
Tailor Your CV to the Role:Keep your CV focused and concise by tailoring it specifically for this apprenticeship. Highlight skills like teamwork and adaptability, which are crucial in hospitality. We want to see potential and enthusiasm, so it’s okay if you don’t have extensive experience yet—just show us that you're eager to learn and grow with Wyboston Lakes Ltd!
How to prepare for a job interview at Wyboston Lakes Ltd
✨Know Your Menu
Before heading into your interview at Wyboston Lakes Ltd, brush up on your knowledge of the menu items they offer. Being able to discuss their signature dishes or even suggest a popular pairing shows your passion and readiness to dive into the culinary world!
✨Demonstrate Your Customer Service Skills
In hospitality, customer service is key. Be prepared to share examples of how you've handled challenging customers or gone the extra mile to ensure someone has a great experience, even if it's from a school project or family gatherings. They want to see your attitude!
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn can be your biggest asset. Talk about your motivations for choosing the hospitality sector, and express your excitement to learn the ropes from experienced professionals at Wyboston Lakes Ltd. They’ll appreciate your fresh perspective and ambition!
✨Brush Up on Basic Food Safety
Knowledge of food hygiene and safety standards is super important in the hospitality industry. Familiarise yourself with basic food safety principles to discuss during your interview. Show that you understand why this knowledge matters, especially in a bustling environment like Wyboston Lakes Ltd!
