At a Glance
- Tasks: Lead the development of AI products for customer service automation and manual workflows.
- Company: PE-backed services company with a strong focus on innovation and growth.
- Benefits: Flexible work location, competitive salary, and opportunities for professional development.
- Other info: Work remotely with occasional travel; excellent career advancement potential.
- Why this job: Join a dynamic team and drive impactful AI solutions in customer service.
- Qualifications: Experience in data and AI projects, strong relationship-building skills, and commercial insight.
The predicted salary is between 36000 - 60000 £ per year.
PE backed services company with circa $350 million revenue have identified over $40 million worth of value in Gen AI / Agentic use cases across customer service automation & manual workflow automation. They require an AI Product Manager to work closely with the SVP of Product to lead Development & Delivery of these products.
Ideal Candidates will have:
- Proven Experience of delivering complex Data and AI-related projects with a clear understanding of their commercial impacts and outcomes. A background in Data Science is preferred.
- Proven capability to work effectively as a senior-level individual contributor, successfully navigating organizational complexities.
- Relationship Building: Strong aptitude for building relationships across diverse business and technical areas, fostering collaboration and mutual understanding.
- Commercial Insight: Strong commercial acumen and a commitment to understanding market dynamics to identify new product opportunities.
- Experience working effectively with external consultancies to optimize collaborative efforts and drive successful outcomes.
Role can be based anywhere in the US with occasional travel.
AI Product Manager – Customer Service Automation employer: Wyatt Partners
As a leading global Analytics company, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to innovate and excel. With a strong focus on professional development, we offer numerous growth opportunities for our team members, particularly in the vibrant FMCG and Retail sectors. Our competitive salary package, including bonuses and car allowances, reflects our commitment to attracting top talent and ensuring a rewarding career journey.
StudySmarter Expert Advice🤫
We think this is how you could land AI Product Manager – Customer Service Automation
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or case studies from previous projects, share them. It’s a great way to demonstrate your experience in AI and data-driven projects.
✨Tip Number 3
Prepare for interviews by understanding the company’s products and market. We want to see you engage with our mission and how you can contribute to customer service automation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining us.
We think you need these skills to ace AI Product Manager – Customer Service Automation
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AI Product Manager role. Highlight your experience with Data and AI projects, and don’t forget to showcase your commercial insights and relationship-building skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've delivered complex projects and navigated organisational complexities.
Showcase Your Commercial Acumen:We want to see your understanding of market dynamics! In your application, include any relevant experiences where you identified new product opportunities or worked with external consultancies to drive success.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Wyatt Partners
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and customer service automation. Be ready to discuss specific projects you've worked on, especially those that highlight your understanding of data science and its commercial impacts.
✨Showcase Your Relationship-Building Skills
Prepare examples that demonstrate your ability to build relationships across different teams. Think about times when you successfully collaborated with both technical and non-technical stakeholders to drive a project forward.
✨Understand the Market Dynamics
Familiarise yourself with current trends in customer service automation and Gen AI. Be prepared to discuss how these trends can create new product opportunities and how you can leverage them in your role.
✨Be Ready for Complex Scenarios
Expect questions that test your ability to navigate organisational complexities. Have examples ready that showcase your problem-solving skills and how you've managed challenges in previous roles.
