At a Glance
- Tasks: Be the operational backbone of WXO, ensuring smooth operations and exceptional member experiences.
- Company: Join a dynamic startup focused on community and innovation.
- Benefits: Flexible working hours, collaborative culture, and opportunities for personal growth.
- Other info: Work in a fast-paced environment with evolving priorities and exciting challenges.
- Why this job: Make a real impact by enhancing customer journeys and driving engagement.
- Qualifications: Organised, curious, and strong communication skills are key.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a proactive, organised and curious Customer Success & Operations Executive to become the operational backbone of WXO. You'll work closely with our CEO, Growth Marketing Executive, Head of Content and external partners to ensure WXO runs smoothly while delivering an exceptional experience for our members. This is a true startup role. One day you might be analysing member engagement, the next solving a customer issue, uploading content, improving a process, organising an event, or researching a new opportunity. We believe in discovery before optimisation. We experiment, learn quickly, improve constantly, and automate wherever it genuinely adds value.
What You'll Do
- Operations
- You'll own many of the day-to-day operations that keep WXO running. Responsibilities include:
- Running daily and weekly operational tasks
- Improving customer journeys and user experience
- Managing customer and financial data, building, improving and streamlining internal processes
- Improving products and troubleshooting operational issues
- Conducting research, creating and maintaining databases, managing digital assets and content uploads, and solving a wide variety of ad hoc business challenges.
- Customer Success & Community
- You'll be the first point of contact for WXO members, particularly our organisational Champions. You'll answer questions, solve problems, build relationships, understand what members need, encourage conversations inside WXO Circle, increase engagement across WXO Connect, Campfires and our wider community, and combine automation with personal outreach to create a genuinely helpful member experience.
- Marketing & Content
- You'll support our marketing by uploading content to our website, creating and publishing LinkedIn posts, supporting social media activity, analysing what's working (and what isn't), and helping improve how we communicate with members.
- Events
- You'll support the planning and delivery of WXO Campfires, London Experience Week 2026, Experience Satellites and Pop-ups, and other community events.
What We're Looking For
We're far more interested in your mindset than your CV. You’ll probably be highly organised, curious, comfortable talking to customers, a strong written communicator, analytical, detail‑oriented, resourceful, proactive, and excited by working in an early‑stage startup where priorities evolve. You’ll enjoy switching between creative and operational work and figuring things out when there isn’t already a process.
What Success Looks Like
You’ll own and complete important initiatives, become a trusted point of contact for our members, keep projects moving with clear communication, make our operations simpler and smarter over time, increase member engagement and retention, improve customer satisfaction, and contribute directly to WXO’s growth and impact.
Working at WXO
Working hours: We typically work 9am-6pm, but we're flexible. Need to arrive 30 minutes late for an appointment or leave a little early occasionally? No problem. Equally, we all pitch in and stay later when something important needs doing. You'll also be expected to attend our online events, including WXO Campfires on Wednesdays (5:45–7:45pm UK time) and occasional evening events.
Customer Success and Operations Executive employer: WXO - World Experience Organization
At WXO, we pride ourselves on being a dynamic startup that fosters a culture of innovation and collaboration. As a Customer Success and Operations Executive, you'll enjoy flexible working hours and the opportunity to engage directly with our vibrant community, all while contributing to meaningful projects that drive member satisfaction and operational excellence. We prioritise personal growth and encourage experimentation, making it an exciting place for those eager to learn and make a real impact.
Contact Details:
WXO - World Experience Organization Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success and Operations Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WXO - World Experience Organization. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WXO - World Experience Organization before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success and Operations Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WXO - World Experience Organization:Your cover letter is your chance to shine! Tell us why you want to work at WXO - World Experience Organization specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WXO - World Experience Organization!
How to prepare for a job interview at WXO - World Experience Organization
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
