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For Companies At a Glance
- Tasks: Process pet insurance claims and provide top-notch customer support.
- Company: Join a dynamic team dedicated to pet welfare and customer satisfaction.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Make a difference in pet owners' lives while developing your skills in a rewarding role.
- Qualifications: Strong communication skills and a passion for pets are essential; experience in insurance is a plus.
- Other info: Opportunity to work with veterinary practices and enhance your knowledge of the insurance industry.
The predicted salary is between 30000 - 42000 £ per year.
Pet Claims Handler
We are seeking an experienced Pet Claims Handler to join our dynamic team. In this role, you will be responsible for processing pet insurance claims, supporting our clients through the claims journey, and ensuring a high standard of customer service.
Key Responsibilities
- Provide a market-leading standard of customer service.
- Treat customers fairly in line with FCA requirements.
- Understand general insurance procedures and take appropriate actions.
- Adapt to varying work volumes and work effectively under pressure.
- Demonstrate resilience by maintaining drive and enthusiasm amidst setbacks.
- Assist in compiling statistics and spreadsheets for MI purposes.
- Empathise with customers following pet injuries or illnesses.
- Maximise business profit through effective call handling and meeting KPIs and performance targets.
- Support the business by working flexibly to meet needs.
- Handle difficult and contentious calls appropriately, including managing complaints fairly within regulatory guidelines.
- Identify fraudulent claims and refer them to the Team Leader, Technical Lead, or Manager for advice and action.
- Handle all aspects of the job efficiently to create a positive impression.
- Explain policy limitations clearly to policyholders while providing excellent customer care.
- Support scheme and service development initiatives alongside managers and team leaders.
- Compile detailed correspondence to policyholders and veterinary practices.
- Accurately assess pet claims, identify underwriting ambiguities, and create change requests to reduce complaints and dissatisfaction.
- Liaise with external suppliers such as veterinary practices and insurers to ensure smooth claims management.
Summary of Skills
Behavioural
- Ability to work under pressure.
- Overcome objections and handle constructive criticism well.
- Act with integrity and professionalism.
- Approachable, efficient, and assertive.
- Work independently and collaboratively.
- Demonstrate professionalism and flexibility.
- Pay good attention to detail and be well-organized.
- Maintain a positive attitude towards learning and self-development.
- Maintain good attendance and punctuality.
- Possess good oral communication and customer service skills.
- Promote teamwork and patient in interactions.
- Take accountability for actions.
Technical
- Good computer skills.
- Excellent written communication and letter writing skills.
- Basic knowledge of veterinary conditions and medications is advantageous.
- Good understanding of business and insurance products is advantageous.
- Ability to prioritize workload and multitask effectively.
REF- (Apply online only)
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Pet Claims Handler employer: www.topfinancialjobs.co.uk - Jobboard
Contact Detail:
www.topfinancialjobs.co.uk - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pet Claims Handler
✨Tip Number 1
Familiarise yourself with the pet insurance industry and common claims processes. Understanding the nuances of pet claims will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills by role-playing difficult scenarios. This will prepare you for handling contentious calls and complaints, showcasing your ability to maintain professionalism under pressure.
✨Tip Number 3
Network with professionals in the insurance and veterinary fields. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Stay updated on the latest trends and regulations in the insurance sector, particularly those related to pet claims. This knowledge will not only impress interviewers but also show your dedication to continuous learning.
We think you need these skills to ace Pet Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and insurance claims handling. Use specific examples that demonstrate your ability to work under pressure and manage difficult situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the pet insurance industry. Mention your understanding of general insurance procedures and how you can contribute to providing excellent customer care.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, written communication, and your ability to handle complaints effectively. These are crucial for a Pet Claims Handler role.
Showcase Your Empathy: Since the role involves dealing with customers during stressful times, include examples that demonstrate your empathy and ability to support clients through challenging situations.
How to prepare for a job interview at www.topfinancialjobs.co.uk - Jobboard
✨Showcase Your Customer Service Skills
As a Pet Claims Handler, you'll need to provide top-notch customer service. Be prepared to share examples of how you've handled difficult customer interactions in the past, demonstrating your ability to empathise and resolve issues effectively.
✨Understand the Insurance Landscape
Familiarise yourself with general insurance procedures and pet insurance specifics. During the interview, you might be asked about policy limitations or how to handle claims, so having a solid understanding will help you stand out.
✨Demonstrate Resilience and Adaptability
This role can be demanding, so it's important to show that you can maintain enthusiasm under pressure. Share instances where you've successfully managed high workloads or bounced back from setbacks to highlight your resilience.
✨Prepare for Technical Questions
Brush up on your computer skills and written communication abilities, as these are crucial for the role. Be ready to discuss how you would compile detailed correspondence or manage spreadsheets, showcasing your attention to detail and organisational skills.
