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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support throughout the customer journey.
- Company: Join a well-established company with a supportive team culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with plenty of opportunities to learn and develop.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Strong communication skills and a friendly, team-oriented attitude.
The predicted salary is between 25000 - 35000 £ per year.
We are now seeking a motivated and customer-focused Customer Service Executive on behalf of one of our clients to join an exceptionally supportive team. This is an excellent opportunity to join a well-established company where you will play a key role in delivering a high level of customer service throughout the full customer journey. The role will involve working closely with internal teams, customers, and external couriers. This is a varied but fast‑paced role requiring strong communication skills, attention to detail, and the ability to multitask effectively.
Key Responsibilities
- Answering incoming customer calls in a professional and efficient manner
- Make outbound calls to update customers on orders and support sales activity where required
- Maintain a proactive and sales-focused approach to support business targets
- Organise collections between manufacturing and warehouse locations
- Process daily sales invoicing accurately and efficiently
- Respond to customer enquiries and quotation requests within agreed timeframes
- Prepare quotations for standard products and link quotes to relevant projects
- Process customer orders, ensuring products are delivered correctly and to specification
- Follow up on completed orders, gather customer feedback, and create follow-up actions for the sales and business development teams where required
- Coordinate and monitor the delivery of product samples
- Keep customers informed of lead times, ETAs and any potential delays
- Support a smooth and seamless customer journey from initial enquiry through to delivery and after‑care
- Coordinate and manage customer thank‑you packs
- Re‑engage with customers following project completion to maintain relationships and encourage repeat business
Skills & Experience
- Friendly and personable with the ability to work well within a team environment
- Excellent communication skills with a positive and professional approach
- Ability to work independently and use initiative when required
- Adaptable and willing to support different areas of the business when needed
- Strong attention to detail and good time management skills
- Reliable and trustworthy with a strong work ethic
- Comfortable working within a fast‑paced environment
- Customer-focused with the ability to build strong working relationships
- Good standard of education
If you are looking for a varied customer service role within a supportive and fast‑paced environment, we would love to hear from you. Apply today with your CV for more information.
Customer Service Executive in St Leonards employer: www.sammons.co.uk
Contact Detail:
www.sammons.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in St Leonards
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. It’ll boost your confidence and help you think on your feet!
✨Tip Number 3
Be proactive during interviews. Ask insightful questions about the team dynamics and how they measure success in customer service. This shows you're not just looking for any job, but the right fit for both you and them.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Executive in St Leonards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the perfect fit for the role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you want to join our team. Keep it friendly and professional, just like the vibe we love at StudySmarter.
Show Off Your Communication Skills: Since this role is all about communication, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to showcase your personality – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll get to see more about what we do and how we work!
How to prepare for a job interview at www.sammons.co.uk
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully handled customer queries or resolved issues, highlighting your ability to communicate effectively.
✨Demonstrate Your Multitasking Ability
This role requires juggling multiple tasks at once. Be prepared to discuss how you've managed competing priorities in previous jobs. You could mention specific tools or techniques you use to stay organised and ensure nothing falls through the cracks.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or what success looks like in this role. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.