At a Glance
- Tasks: Be the go-to person for clients, ensuring they receive top-notch support and care.
- Company: A caring organisation in Hastings dedicated to exceptional customer service.
- Benefits: Competitive salary of £29,000, supportive team environment, and opportunities for growth.
- Other info: Join a dynamic team where your empathy and professionalism shine.
- Why this job: Make a real difference in clients' lives during important moments.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 29000 - 29000 £ per year.
We are currently recruiting a Client Services Coordinator to join a professional and caring organisation based in Hastings. This is a rewarding opportunity for someone passionate about delivering exceptional customer service and supporting clients through important life events. The successful candidate will play a key role in ensuring clients receive a seamless, professional and compassionate experience from their initial enquiry through to service delivery. The position requires excellent communication skills, strong attention to detail and the ability to handle sensitive situations with empathy, discretion, and professionalism.
Key Responsibilities
- Act as the primary point of contact for clients, providing a high standard of customer care.
- Manage enquiries via telephone, email and in person.
- Coordinate client requirements and ensure services are delivered efficiently.
- Maintain accurate records and update internal systems.
- Liaise with colleagues, suppliers and external contacts to ensure smooth service delivery.
- Prepare documentation and correspondence accurately and professionally.
- Manage appointments, schedules and client communications.
- Follow up with clients and ensure all requirements are met.
- Handle confidential information with sensitivity and discretion.
- Provide administrative support to the wider team as required.
Skills, Experience & Training Requirements
- Previous experience within a customer service, client services, administration or coordination role.
- Excellent communication and interpersonal skills.
- Strong organisational and time‑management abilities.
- High attention to detail and accuracy.
- Ability to manage multiple tasks and priorities effectively.
- Competent IT skills, including Microsoft Office applications.
- Professional and compassionate approach when dealing with clients.
- Experience working within a service‑led environment.
- Experience handling sensitive or emotionally challenging situations.
- Knowledge of CRM or client management systems.
- Full UK driving licence (mandatory).
Our Ideal Candidate
- Has a naturally caring, empathetic and professional manner.
- Communicates confidently with people from all backgrounds.
- Remains calm and composed in sensitive situations.
- Delivers exceptional customer service with pride.
- Is highly organised and manages a varied workload effectively.
- Demonstrates discretion, confidentiality and emotional intelligence.
- Can work independently and as part of a team.
- Is proactive, dependable and solutions focused.
Application Process
Apply today with your CV for immediate consideration. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will not have been successful on this occasion, however, we would welcome your application for alternative vacancies. We are committed to supporting and promoting diversity in the workplace and consider all applications.
Client Services Coordinator in St Leonards employer: www.sammons.co.uk
Join a compassionate and professional organisation in Hastings as a Client Services Coordinator, where your dedication to exceptional customer service will be valued and rewarded. With a strong emphasis on employee growth and a supportive work culture, you will have the opportunity to make a meaningful impact in clients' lives while enjoying a collaborative environment that fosters both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator in St Leonards
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Client Services Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and client coordination. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your previous work or achievements that highlight your attention to detail and customer care abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Services Coordinator in St Leonards
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles that showcase your ability to handle sensitive situations with empathy.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've delivered exceptional customer service in the past, and how you can bring that same energy to our team.
Showcase Your Communication Skills:Since communication is key for this role, ensure your application is clear and well-structured. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people quickly!
How to prepare for a job interview at www.sammons.co.uk
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Services Coordinator inside out. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves handling sensitive situations, be prepared to discuss how you've managed similar scenarios in the past. Share specific examples that highlight your ability to remain calm and compassionate under pressure. This will demonstrate your suitability for the role and your understanding of the importance of client care.
✨Practice Your Communication Skills
Excellent communication is crucial for this position. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly. Focus on being concise yet thorough in your responses, as well as maintaining a friendly and professional tone throughout the conversation.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, or specific challenges the team faces. This not only shows your interest but also helps you gauge if the organisation is the right fit for you.
