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- Tasks: Assist members with their pension queries and provide excellent customer service.
- Company: Join one of the UK's largest and most established pension funds.
- Benefits: Enjoy a hybrid working model with flexible office days and competitive salary.
- Other info: Opportunity for referrals with rewards up to £250!
- Why this job: Be part of a supportive team making a real impact in people's financial journeys.
- Qualifications: Customer-focused attitude; experience in financial services is a plus but not required.
The predicted salary is between 19200 - 20800 £ per year.
County Durham, North East | £24000 – £26000 per annum | Posted 2 days ago
- Job Title: Pensions Call Centre Agent
- Contract Type: Permanent
- Location: County Durham, North East
- Job Base: Hybrid
- Reference: V-97027
- Contact Phone: 020 7293 7022
- Job Published: 02/09/2025 10:53
Job Description
Pensions Call Centre Agent
County Durham, North East | £24000 – £26000 per annum | Posted 2 days ago
Exciting opportunity to join one of the UK\’s largest and longest established pension funds, working within the Channel Services team. Be the first point of contact in the life cycle of the pension journey and look after the day to day scheme administration needs of members.
Benefit from a hybrid working structure out of County Durham based offices c.3 days office based per week.
About the role
- Look after the day to day scheme administration needs of members
- Deliver excellent quality of service
- Receiving and handling internal and external telephone queries
Exciting opportunity to join one of the UK\’s largest and longest established pension funds, working within the Channel Services team. Be the first point of contact in the life cycle of the pension journey and look after the day to day scheme administration needs of members.
Benefit from a hybrid working structure out of County Durham based offices c.3 days office based per week.
About you
- You will be customer focused and thrive in working in a fast paced evolving environment.
- You will be passionate about doing a good job and be quality focused in your approach whilst being able to work to deadlines.
- The ability to interact in both a professional and compassionate way through written and verbal communication is essential as you will need to communicate with both colleagues and members through various channels including telephone, email and post
- Financial services experience or pensions knowledge would be advantageous but is not essential.
Please quote reference 97027.
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications.
Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
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Pensions Call Centre Agent employer: www.sammons.co.uk
Contact Detail:
www.sammons.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Call Centre Agent
✨Tip Number 1
Familiarise yourself with the basics of pensions and financial services. Even if you don't have direct experience, understanding key terms and concepts can help you engage in conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling queries from members, being able to convey information clearly and compassionately will be crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Research the company and its values. Understanding their commitment to customer service and diversity will allow you to tailor your responses in interviews, showing that you align with their mission and culture.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and the specifics of the role, which can be invaluable when preparing for your interview.
We think you need these skills to ace Pensions Call Centre Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Pensions Call Centre Agent. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant financial services knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to thrive in a fast-paced environment.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer-focused approach and provide examples of how you've successfully handled queries or challenges in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at www.sammons.co.uk
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Pensions Call Centre Agent. Be prepared to discuss how your skills and experiences align with the day-to-day administration needs of members.
✨Showcase Your Communication Skills
Since the role involves interacting with members through various channels, practice articulating your thoughts clearly and compassionately. Prepare examples of how you've effectively handled customer queries in the past.
✨Demonstrate Customer Focus
Highlight your customer service experience and your passion for providing excellent service. Think of specific instances where you went above and beyond to assist a customer, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle specific situations related to pensions or customer service. Practising these types of questions can help you feel more confident during the interview.