Pension Operations Analyst 12 mth FTC

• Job Title: Pension Operations Analyst 12 mth FTC
• Contract Type: Contract
• Location: London
• Job Base: Hybrid
• Salary: Excellent
• Reference: V-92239
• Contact Phone: 020 7293 7022
• Job Published: 28/02/2025 09:47

Job Description

Our client is looking for a strong Pensions Administrator to join the team on a 12 month fixed term contract. The role will be working on a hybrid basis in their offices in the City of London.

About the role

• The role requires the ability to effectively collaborate with Risk / Transitions / Finance to secure their buy-in and implement improvements to systems, processes, and technology, as appropriate.
• To apply knowledge and insights concerning the Customer Operations function and how this impacts our policyholders.
• To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes to our policyholders, shareholders, and Trustees on a consistent basis.
• Specific accountabilities assigned to the role of Pension Operations Analyst within Customer Operations:

1. Supporting the Outsourced Administration Manager to maintain oversight of the Outsourced Administration Teams and ensure Policyholders always receive exceptional customer service, ensuring they are hitting their KPI’s and other commitments.
2. Conducts thorough analysis of quality assurance checking of work carried out by the outsource administration teams, including file reviews, call handling, key processes, pension increases, new process checking and complaint reviews, identifying trends, training opportunities and process improvements.
3. Responsible for reviewing funding calculations including working with internal actuaries to solve queries.
4. Collaborates with outsource administrators on complex calculations and answers complex queries.
5. Produces inputs into MI and reports for Management.
6. Undertakes ad-hoc project work as required, managing work streams and making sure timescales are met.
7. Attends and participates in client meetings with our Outsourced Administrators.
8. Liaises with regulatory bodies such as the Financial Ombudsman Service.
9. Takes ownership for their own learning and development in both technical (e.g. data analysis and critical judgement) and non-technical (self-insight and relationship management) skills of Pension Services Team.
10. Providing a high level of service to Trustee clients and suppliers.
11. Providing pension technical expertise, with the ability to interpret rules and legislation.

About you

Knowledge:

• Good technical knowledge of defined benefit pension schemes.
• Established knowledge of Pensions Administration especially defined benefit pension schemes.
• Familiar with complex pension calculations.
• Familiar with pension buy-ins & buy-outs and transitions process.

Skills:

• Strong organisational skills.
• Strong communication skills.
• Ability to persuade and influence both directly and indirectly.
• Ability to organize work to meet deadlines.
• Ability to work within defined procedures as recommended by functional teams.
• Effective collaboration with key stakeholders.
• Good working knowledge of MS Access, MS PowerPoint, MS Word.
• Good level of Microsoft Excel competency (intermediate) with a keen desire to develop existing knowledge.

Experience:

• Experience working in defined benefit pensions administration.
• Experience of delivering excellent customer service when dealing with external and internal stakeholders.

Please quote reference 92239.

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