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- Tasks: Lead a team to deliver top-notch pension services and innovative solutions.
- Company: Join a multi-billion pound pension fund with a member-first approach.
- Benefits: Enjoy an excellent salary package, DB pension, and flexible hybrid working.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact in the pension industry while developing your leadership skills.
- Qualifications: Experience in pension schemes and strong team leadership abilities required.
The predicted salary is between 36000 - 60000 £ per year.
Excellent opportunity to work with a multi‑billion pound pension fund and be responsible for leading the Channel teams to deliver a member‑first and high‑quality administration service to the Trustees, employers and members. Benefit from flexible working with adaptable attendance out of County Durham based offices.
About the role:
- Ensure the teams deliver a right‑first‑time service, meeting both the SLAs and member‑first measures.
- Support, coach and mentor the current team in a collaborative manner.
- Drive innovative solutions, identifying issues and working collaboratively to ensure that the most effective and efficient customer service is provided.
About you:
- Ideally a strong foundation of DB/DC pension scheme arrangements.
- Demonstrable operational experience of leading, coaching and supporting a team to ensure it operates effectively, ensuring SLAs are met and an excellent customer experience is achieved.
- Experience of using MI to make sound business decisions and previously managed and motivated a team throughout change initiatives; supporting the ethos of continuous improvement is key to the success of this role.
- Excellent communication skills, both verbal and written, are key for this role, along with the ability to demonstrate resilience when faced with challenge.
Please quote reference 92889. If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! Recruiting on the basis of talent, we are committed to supporting and promoting diversity in the workplace and consider all applications.
Pension Contact Centre Manager employer: www.sammons.co.uk
Contact Detail:
www.sammons.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Contact Centre Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the pension industry and let them know you're on the hunt for a Pension Contact Centre Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to member-first service and think of examples from your experience that align with their goals. This will show them you're not just another candidate, but someone who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! Since excellent verbal and written communication is key for this role, consider doing mock interviews with friends or using online platforms. The more comfortable you are articulating your thoughts, the better you'll come across in interviews.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Pension Contact Centre Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with DB/DC pension schemes. We want to see how your skills align with the role of Pension Contact Centre Manager, so don’t hold back on showcasing your relevant achievements!
Show Off Your Leadership Skills: Since this role involves leading a team, it’s crucial to demonstrate your operational experience in coaching and mentoring. Share specific examples of how you've supported your team in the past and how you’ve driven innovative solutions to improve customer service.
Communicate Clearly: Excellent communication is key for this position. When writing your application, ensure your language is clear and professional. We appreciate well-structured responses that reflect your ability to convey information effectively, both verbally and in writing.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at www.sammons.co.uk
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of defined benefit (DB) and defined contribution (DC) pension schemes. Being able to discuss these topics confidently will show that you have a strong foundation for the role and can lead your team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Think about specific situations where you coached team members or implemented change initiatives, as this will demonstrate your operational experience and ability to drive continuous improvement.
✨Communicate Clearly and Confidently
Since excellent communication skills are key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member to refine your verbal and written communication skills, ensuring you can convey your ideas effectively.
✨Be Ready to Discuss Problem-Solving
Think of instances where you've identified issues and implemented innovative solutions. Be prepared to discuss how you used management information (MI) to make sound business decisions, as this will highlight your analytical skills and commitment to providing high-quality customer service.