At a Glance
- Tasks: Deliver top-notch customer service and build strong relationships with clients.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Competitive salary, hybrid work options, and potential for permanent position.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Make a real difference by providing excellent service and resolving customer issues.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Are you passionate about delivering excellent customer service and building strong relationships? We are looking for a confident and proactive Customer Service Representative to join a busy and supportive team. As a key point of contact for valued clients, you will be responsible for handling enquiries, resolving issues efficiently and ensuring every customer receives a professional and positive experience. This is a great opportunity for someone who enjoys working in a fast paced environment and takes pride in providing a high standard of service.
What’s on Offer
- Job type: Full-time, temp to perm
- Location: Hastings (Hybrid after training)
- Salary: up to £30,000 p/a
Key Responsibilities
- Responding promptly and professionally to customer enquiries via telephone, email and other communication channels
- Providing clear, accurate and helpful information to customers
- Using CRM to log interactions, update customer records and manage service requests
- Working closely with internal teams to resolve more complex customer queries
- Supporting customers with enquiries relating to services and account management
- Providing information on available services and options to help customers make informed decisions
- Maintaining accurate records of customer interactions, actions and resolutions
- Following up on outstanding queries to ensure issues are resolved efficiently
- Building strong relationships and contributing to an excellent overall customer experience
Skills & Experience
- Previous experience within a customer service role
- Excellent verbal and written communication skills
- A confident and professional approach with the ability to build rapport with a wide range of customers
- Strong problem-solving and analytical skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Good attention to detail and accuracy
- Experience using CRM systems would be beneficial
- A proactive and positive attitude with a genuine passion for delivering excellent customer service
Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications.
Customer Service in Hastings employer: www.sammons.co.uk
Join a dynamic team in Bordon, Hampshire, where your skills as a Process Operator will be valued and nurtured. Our company fosters a collaborative work culture that prioritises safety, quality, and continuous improvement, offering competitive salaries and opportunities for professional growth within the rubber manufacturing sector. With a commitment to employee development and a supportive environment, we ensure that every team member can thrive and contribute meaningfully to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Hastings
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at www.sammons.co.uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like www.sammons.co.uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service in Hastings
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to www.sammons.co.uk:Your cover letter is your chance to shine! Tell us why you want to work at www.sammons.co.uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at www.sammons.co.uk!
How to prepare for a job interview at www.sammons.co.uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
