Assistant Pension Operations Team Manager
London | £45,000 - £57,000 per annum | Post date: 12/05/2026 11:59
Hybrid – 1 or 2 days in London office per week.
Job Description
Support the Head of Pensions in managing pension operations, ensuring efficient handling of member, employer, and stakeholder queries and complaints.
Responsibilities
- Support the Head of Pensions with project tasks, actions, and documents.
- Lead development and training of the in‑house pensions operations team to maintain high standards.
- Provide technical knowledge of Public sector pensions (LGPS, TPS) and HMRC legislation.
- Manage the relationship with the third‑party administrator.
- Apply supervisory skills to engage, inspire, and coordinate the team.
- Organise workload to meet multiple deadlines and implement solutions.
Qualifications
- Minimum 3 years experience in pensions.
- Experience managing a small team independently.
- Experience managing the performance management process.
- Experience identifying and implementing process improvements.
- Knowledge of LGPS and TPS pension administration.
- Strong communicator at all levels.
- Ability to build working relationships with key stakeholders.
- Collaborative working with in‑house pension team and Head of Pensions.
- Proactive management of workloads with minimal supervision.
- Experience supporting key projects in a fast‑paced environment.
- Good understanding of DB pensions.
- Proficient in Microsoft Office (Word, Excel) and pension administration software.
EEO Statement
We are committed to supporting and promoting diversity in the workplace and consider all applications.
