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- Tasks: Engage customers and assist them in finding the perfect merchandise.
- Company: Join the Science Museum Group, inspiring futures through science and engineering.
- Benefits: Enjoy flexible hours, 27 days leave, health insurance, and great discounts.
- Why this job: Be part of a unique visitor attraction and contribute to an inclusive culture.
- Qualifications: Customer service skills are key; retail experience is a plus but not essential.
- Other info: Open to all backgrounds; we value diversity and transferable skills.
Do you enjoy providing great customer service? Are you interested in working in a truly unique visitor attraction in the heart of York?
About us and the role
Science Museum Group is here to inspire futures. We aim to grow visitor\’s \’science capital\’ and engagement with Science, Technology, Engineering and Maths.
As part of the Group, the National Railway Museum in York continues with the same mission of inspiring futures thanks to its iconic locomotives and an unrivalled collection of engineering brilliance. With the re-opening of Station Hall in September we are opening a new retail outlet and are looking for retail sales advisors to bring all our shops to life.
To help continue the experience our renowned galleries offer our diverse audiences, we are looking for Retail Sales Advisors to join us in the following shift patterns:
1 Fixed Term contract until March 2028 – 14 hours per week – Saturday (09:45-17:15) & Sunday (09:45-17:15)
2 Fixed Term contract until March 2028 – 14 hours per week – Monday (09:45-17:15) & Tuesday (09:45-17:15)
3 Fixed Term contract until March 2028 – 21 Hrs – Wednesday (09:45-17:15), Thursday (09:45-17:15) & Friday (09:45-17:15)
4 Permanent contract – 12 hours per week – Wednesday (11:00-16:30) & Thursday (09:45-17:15)
In this role, you will help increase sales and profit through effectively approaching and assisting customers in finding and purchasing merchandise. You will take responsibility for specific areas of the store&s operation, keeping visual merchandising and housekeeping at the highest standard.
About you
We\’re keen to hear from candidates who are committed to delivering outstanding customer service and thrive in engaging, people-focused environments.
If you\’re someone who enjoys setting achievable goals, sharing specialist product knowledge, and building positive relationships both with customers and as part of a team, we\’d love to hear from you. We\’re looking for individuals who bring motivation, flexibility, and a values-led approach, especially those committed to contributing to an open and inclusive organisation.
While it\’s not essential, it would be beneficial if you also have experience in a bustling retail setting, visual merchandising, till work, or working in a visitor attraction or cultural heritage environment.
Don\’t feel you meet all the criteria? We welcome you to apply even if your experience doesn\’t match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
Applying
View the Vacancy Information Pack listed under \’Attachments\’ on the vacancy listing on our website for more details about the role and the application process or click \’Apply Online\’ to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you\’ll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
* Meaningful work. We\’re a mission-led organisation where the work you do supports us in Inspiring Futures.
* Career growth. We offer enhanced support with personal and professional development.
* Work/life balance. We offer 27 days annual leave (full time equivalent) in addition to bank holidays, along with flexible policies which support you and your home life.
* Health & Dental Insurance. Extra peace of mind, from day one.
* All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
* Enhanced contributory pension. To support you in saving for the future.
* Interest-free loans. When you need a little extra cash for life events or home improvements.
* Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group\’s five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
National Museum Directors\’ Council, Tate Britain, Millbank, London SW1P 4RG.
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Retail Sales Advisor (Part Time) employer: www.nationalmuseums.org.uk - Jobboard
Contact Detail:
www.nationalmuseums.org.uk - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with the National Railway Museum and its unique offerings. Understanding the exhibits and the history behind them will help you engage customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the team or during the interview process. Be prepared to share examples of how you've successfully assisted customers in the past, as this is a key aspect of the role.
✨Tip Number 3
Network with current employees or visit the museum to get a feel for the environment. This can provide you with insights into the company culture and help you tailor your approach when applying.
✨Tip Number 4
Emphasise your flexibility and willingness to work varied shifts. Since the role offers different contract options, showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Retail Sales Advisor (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Sales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers and contributed to a positive shopping experience.
Highlight Relevant Experience: If you have experience in retail, visual merchandising, or working in visitor attractions, make sure to mention it. Even if your experience doesn't match perfectly, focus on transferable skills that demonstrate your ability to thrive in a retail environment.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the organisation. Mention why you want to work at the National Railway Museum and how you can contribute to their mission of inspiring futures.
How to prepare for a job interview at www.nationalmuseums.org.uk - Jobboard
✨Showcase Your Customer Service Skills
Since the role focuses on providing outstanding customer service, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your ability to engage with people and create a positive shopping experience.
✨Demonstrate Your Passion for the Role
Express your enthusiasm for working in a unique visitor attraction like the National Railway Museum. Research the museum's history and exhibits, and mention how this aligns with your interests and values during the interview.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various retail scenarios, such as dealing with difficult customers or managing stock levels. Practise your responses to demonstrate your problem-solving skills and adaptability.
✨Emphasise Teamwork and Flexibility
The job requires collaboration with colleagues, so be ready to discuss your experiences working in teams. Highlight your flexibility in adapting to different shift patterns and your commitment to contributing to an inclusive workplace.
