At a Glance
- Tasks: Be the welcoming face of a top law firm, managing client interactions and supporting events.
- Company: Join a prestigious City law firm with a reputation for excellence.
- Benefits: Enjoy a competitive salary, flexible working, generous holidays, and private medical insurance.
- Other info: Opportunity for career growth and a supportive team culture.
- Why this job: Make a lasting impression while developing your customer service skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 32500 - 32500 £ per year.
A top law firm is seeking a Receptionist to join its London team on a full time basis, based at its Cannon Place office. This is a fantastic opportunity for a customer service professional to become the face of a prestigious City law firm.
Salary: £32,500
Location: London
Hours: Full time
ROLE SUMMARY
Reporting to the Senior Client & Hospitality Services Manager, the Receptionist will be the first point of contact for visitors and clients, both in person and over the phone. You will create a lasting first impression through outstanding customer care and professionalism, coordinating client requests, managing meeting room bookings, and providing AV support to ensure seamless operations on the firm’s Client Floor.
KEY RESPONSIBILITIES AS RECEPTIONIST
- Deliver a five-star welcome to visitors, occupiers, and clients
- Provide refreshments and maintain a professional, welcoming reception area
- Manage visitor sign-in in line with security procedures
- Coordinate meeting room bookings using internal systems
- Provide audio-visual support for meetings and events (full training provided)
- Set up conference rooms and equipment, including laptops, screens, projectors, and video conferencing tools
- Configure room layouts (Cabaret, Theatre, Boardroom, Classroom) and manage partitions
- Answer calls promptly and professionally, using guests’ names for a personalised experience
- Handle queries and complaints calmly and elevate when necessary
- Maintain high standards of cleanliness and presentation across client areas
- Manage ad hoc tasks such as deliveries, ordering flowers, and booking taxis
- Complete administrative duties and maintain equipment inventories
- Support internal and external events to ensure smooth coordination
- Adopt a flexible approach to working hours based on business needs
WHAT WE’RE LOOKING FOR
- Proven experience in customer service within a corporate setting
- Strong IT skills, including Microsoft Office (knowledge of Manhattan Datacraft desirable)
- Excellent verbal communication and interpersonal skills
- A proactive, service-focused attitude with the ability to stay calm under pressure
- Strong organisational skills and the ability to prioritise effectively
- Problem-solving ability and a willingness to take on new tasks
- Experience in AV/IT support is desirable but not essential
WHAT’S ON OFFER
- Competitive basic salary of £32,500, reviewed annually
- Flexible, hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday, rising to 28 days with service
- Holiday exchange scheme
- Private medical insurance
- Enhanced parental leave
RECEPTIONIST – LONDON employer: www.law-choice.com - Jobboard
Join a prestigious City law firm in Greater London, where you will thrive in a collaborative environment that values your contributions and offers a clear pathway for career development in the legal field. As a Junior Real Estate Legal Secretary, you will gain invaluable experience in high-quality development sales work while enjoying a supportive culture that prioritises employee growth and well-being.
Contact Details:
www.law-choice.com - Jobboard Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land RECEPTIONIST – LONDON
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at www.law-choice.com - Jobboard. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like www.law-choice.com - Jobboard before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace RECEPTIONIST – LONDON
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to www.law-choice.com - Jobboard:Your cover letter is your chance to shine! Tell us why you want to work at www.law-choice.com - Jobboard specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at www.law-choice.com - Jobboard!
How to prepare for a job interview at www.law-choice.com - Jobboard
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
