Main area Facilities Grade NHS AfC: Band 3 Contract Permanent Hours
- Full time
- Part time
Employer Walsall Healthcare NHS Trust Employer type NHS Site Walsall Healthcare NHS Trust Town Walsall Salary £25,760 - £27,476 Pro-rata Salary period Yearly Closing 07/08/2026 08:00
NHS AfC: Band 3
Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.
This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.
We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.
As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.
Job overview
The Support Services Supervisor – Catering plays a key role in delivering a safe, efficient and high-quality catering service that supports excellent patient care across Walsall Healthcare NHS Trust. Leading the day-to-day operation of ward-based catering services, the post holder will ensure patients receive meals that meet the highest standards of quality, food safety and customer service.
Working closely with the Facilities Manager, you will supervise and support a team of catering staff, ensuring services are effectively planned, appropriately resourced and delivered in line with Trust policies, HACCP requirements and health and safety legislation. You will coordinate staffing, manage rotas, support recruitment, induction and training, and promote a positive team culture focused on delivering outstanding service.
The role also includes monitoring service performance, carrying out quality audits, maintaining stock levels and responding promptly to operational issues. Working collaboratively with ward teams and colleagues, you will help resolve non-clinical catering concerns and use feedback to continuously improve the patient experience.
Through strong leadership, organisation and attention to detail, the Support Services Supervisor will ensure the smooth delivery of catering services while making a valuable contribution to patient wellbeing and the overall quality of care provided by the Trust.
Main duties of the job
1. To organise the work of catering staff in all ward areas.
2. To ensure that the ward areas are adequately staffed, and that the most economic use is made of available manpower and other resources.
3. To arrange work rotas and allocate staff to them.
4. To participate in the selection and recruitment of staff.
5. To complete the local Induction and training of all new staff and refresher training of current staff on the correct methods of operating and cleaning of all equipment within their remit.
6. To carry out first line management of grievances and disciplinary matters.
7. To ensure that all staff follow the allocated breaks times as per Working Time Directive and service requirements of wards.
8. To be responsible for ensuring that the correct stock levels are maintained in ward kitchens.
9. To carry out audits on ward kitchen areas and the catering service, eg. waste food audits, ward service audits, ward kitchen audits and ward pantry audits.
10. To exercise quality control over all catering areas to ensure the highest quality of service.
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
1. To organise the work of catering staff in all ward areas.
2. To ensure that the ward areas are adequately staffed, and that the most economic use is made of available manpower and other resources.
3. To arrange work rotas and allocate staff to them.
4. To participate in the selection and recruitment of staff.
5. To complete the local Induction and training of all new staff and refresher training of current staff on the correct methods of operating and cleaning of all equipment within their remit.
6. To carry out first line management of grievances and disciplinary matters.
7. To ensure that all staff follow the allocated breaks times as per Working Time Directive and service requirements of wards.
8. To be responsible for ensuring that the correct stock levels are maintained in ward kitchens.
9. To carry out audits on ward kitchen areas and the catering service, eg. waste food audits, ward service audits, ward kitchen audits and ward pantry audits.
10. To exercise quality control over all catering areas to ensure the highest quality of service.
Person specification
Qualifications
- • Post holder should possess Basic Food Hygiene Certificate at commencement of employment and be willing to progress to Intermediate Food Hygiene Certificate.
Experience & Skills
- To have experience in supervising staff.
- Able to influence, motivate and communicate effectively with staff to achieve service objectives.
- Competent in the use of Microsoft Office applications and electronic rostering/administration systems.
- To be able to communicate verbally with staff, visitors and patients.
Flexibilty
- • To be able to cover the leave of colleagues over the seven-day service period.
Other
- • To be able to work as part of a team.
- • To have the ability to collect and analyse data relevant to the catering services.
We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Support Service Supervisor - Catering in Walsall employer: www.healthjobsuk.com - jobboard
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment where your contributions directly impact public health and safety. With a strong focus on employee development, you will have access to training opportunities and career progression while enjoying a competitive salary and benefits tailored for the high cost of living in London. Join a dedicated team that values collaboration and innovation in the vital field of healthcare.
Contact Details:
www.healthjobsuk.com - jobboard Recruitment Team
