Waiting List Clerk / Clerical Officer Administrative Support

Overview

The opportunity has arisen for a waiting list clerk/administrative support clerical officer to join our administrative team within the Urology Department based at Aintree Hospital.

It is expected that all applicants will have previous experience of working in the NHS, extensive knowledge of iPM and knowledge of waiting list management. The successful candidate must be able to undertake all administrative duties, have excellent communication skills, plan own workload and work on own initiative working to strict guidelines and adhering to Trust targets. You will be expected to be a team player and cover for your colleagues during absences.

Band

Band 3

Job overview

The post holder will manage and monitor waiting lists to ensure that procedures are carried out within Trust waiting list management policies and targets. The post holder will provide and maintain an efficient and effective administrative service, undertaking a range of administrative duties in line with local policies and procedures. The post holder will be monitoring DM01 reports and also conduct pre-admission/pre-attendance calling to reduce DNA rates along with data cleansing exercises and validation of the waiting list.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust. The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital. It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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Detailed job description and main responsibilities

Please see Main duties of the role detailed above and Job Description and Person Specification enclosed.

Person specification

Qualifications

• RSA 11 or equivalent

Experience

• Have demonstrable experience and knowledge of service improvement systems

Knowledge

• A good working knowledge of computers and software packages/ECDL
• Understanding of a broad range of administrative processes
• Able to demonstrate and understand a wide range of local hospital systems/processes and policies

Skills

• Good basic numeracy skills
• Excellent interpersonal skills ability to communicate at all levels
• Should be able to present data and information in a useful and understandable format

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce: Black, Asian and minority ethnic, LGBTQ+ and disabled, male and age 16-24.

DBS and sponsorship related information is provided as per policy; details of fees and processing are included in the original role description. This organisation has a zero-tolerance approach to safeguarding and all staff must adhere to safeguarding policies and Local Safeguarding Children and Adult Board procedures. All employees are expected to maintain their safeguarding knowledge and complete mandatory safeguarding training. The organisation supports domestic abuse awareness in the workplace.

If you have any personal requirements that will enable you to participate in our recruitment process please contact Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.

Employer certification / accreditation badges

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.