Clinical Engineering Administration Support Officer in Torquay

We are looking for an Administration Support Officer to work as a member of the Medical Electronics Section within the Clinical Engineering Services at Torbay Hospital. The role provides comprehensive clerical and secretarial support to various sections of the service: Medical Electronics Section, Medical Mechanical Equipment Section, Medical Device Library, Medical Devices Trainer and Contract Management.

We are looking for someone who enjoys working in a diverse, forward-thinking environment and will be expected to act on their own initiative within defined boundaries. They will be working alongside the other Administrative staff and will share workloads. Training will be given to enable them to carry out their duties and personal development. The service encourages staff to undertake flexible working to achieve a good work-life balance and maximise the effectiveness of the service to meet stakeholders’ expectations.

Applicants should have a good general education (GCSE or equivalent), RSA II or equivalent as well as previous experience in working within an office environment. Proven organisation and communication skills are also required.

The role will provide administration support to the Clinical Engineering Services who manage and support a wide spectrum of Equipment across Torbay and South Devon NHS Foundation Trust (TSDFT). The post holder under the direction of the Maintenance Contracts Manager is expected to undertake:

• Provision of clerical and secretarial support is maintained with an efficient, consistent and thoughtful manner.
• Contribute to data inputting and processing on the trust's medical devices database management system.
• Front of house duties to include: answering the phone, taking accurate messages, relaying customer enquiries to an appropriate member of staff, meeting visitors to the CES (Sales representatives, Service Engineers, trust employees), couriers and directing them to the locations/staff.
• Promote and contribute in providing a professional advice & guidance service and demonstrate best value to the organisation.
• Arrange meetings, make sure papers are available and collect reflective notes of meetings.
• Provide administration support to the Head of Service and members of the CES leadership team to ensure we provide a safety-focused and high-quality service.

The Clinical Engineering Services provides a comprehensive management & technical support service for a broad spectrum of medical devices used throughout the health, care and social community. The CES service at Torbay is working in partnership with other Devon NHS Services to enable safe equipment for patients and staff. The administration support team works closely with a wide range of customers, not restricted to the Torbay area. The team optimises technical service support by reviewing various options with supporting medical devices or other scientific equipment to deliver best value without compromising safety. The CES ensures patient safety is delivered within a best value model to optimise life ownership costs.

You will work within our Medical Electronics section; being the largest section in CES (providing repair, routine schedule service maintenance, troubleshooting, technical advice and commissioning & device disposal (‘cradle to grave’). Medical Electronics implements and manages Medicines and Healthcare products Regulatory Agency (MHRA) Safety notices and Manufacturer product recall/updates. Within this section, there are three teams providing specialist support for Critical Care areas (Intensive Care Unit, Coronary Care Unit & High Dependency) and Operating Theatre Support (all Operating Theatres and Recovery areas). The administration support works across all these teams.

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Qualifications:

• 3x GCSEs grade A*- C in English, Maths and a Science subject or equivalent.
• Or 2x AS levels in relevant subjects.
• Or 2x A Higher Levels in relevant subjects.
• 5x GCSEs grade A*-C including Maths, English and/or Science.
• ICT AS/A levels grade A-E in Science, Maths or relevant subject.
• NVQ 3 in Business Administration or Health Care Subject.

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, and we are proud of our investment in our staff both in terms of developing potential career skills and valuing people. If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION: We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly. Please read the job description carefully and tailor your application to reflect the requirements of the role. Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website. Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly. Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band. If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion. It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.