Service Coordinator (Outpatients) in Sheffield

Main area: Plastic & Breast Surgery, Grade NHS AfC: Band 5, Contract: Permanent, Full time - 37.5 hours per week (Monday to Friday).

Job overview: A rare opportunity has arisen within the Plastic & Breast operational team for a proactive, dedicated individual to join our team as Outpatient Service Coordinator. We are looking to recruit a highly motivated individual who is looking to develop their skills across a broad range of fast‑paced sub‑specialties. You will be driven to deliver great patient care to every patient, every day and will be given regular development opportunities. Articulate and highly organised with excellent IT and reporting skills, and meticulous attention to detail, you will work closely with the Directorate and Care Group Management Team, consultants, matrons, specialist nurses and admin and clerical teams to support the planning and implementation of excellent models of care and the delivery of quality and performance targets. All candidates should be able to demonstrate a commitment to improving the patient experience and have the ability to communicate ideas clearly to both professionals and service users.

Main duties of the job:

• Be responsible for the daily organisation and management of the Outpatient clerical staff within the Directorate.
• This will include the allocation of resources and delegation of tasks to staff, the implementation of working protocols, and the necessary training in new technologies and processes in order to provide a safe, quality service to both patients and clinicians.
• Project‑manage key initiatives, as agreed with the Service Manager.
• Embrace changing technology and actively support service reconfiguration to maintain and develop the cost‑effective service delivery of a large and complex cross‑site Directorate.
• Ensure that Directorate administrative staff numbers benchmark with comparable departments (internally and externally to STH) and that a culture of challenging the status quo and striving for higher quality, more efficient services is embedded across the service.

Working for our organisation: You will be working for an organisation that values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff, including commitments to professional development and many policies to support employees in balancing their personal and professional lives.

Person specification:

• Educated to A Level standard or equivalent qualification or proven equivalent experience.
• Degree level standard of education (or working towards) or equivalent experience.

• Willingness and ability to travel to other hospital sites when required.
• Maintain a safe working environment.

• Relevant experience of staff management in an acute hospital setting.
• Proven experience and track record of delivering targets including 18 weeks and CWT.
• Proven experience of validating RTT pathways.
• Comprehensive understanding of procedures and policies for Patient Administration System (Lorenzo) or similar patient administrative system.
• Experience of developing and maintaining effective working relationships with healthcare professional, medical and administrative staff.
• Experience of managing information, sharing and analysing data.
• Previous supervisory experience.
• Experience of training others.

• Pathway Validation.

• Effective communication and excellent inter‑personal skills.
• A proven ability to work with colleagues from a range of disciplines.
• Evidence of ability to make decisions under pressure.
• Exceptional organisational skills.
• Understanding of confidentiality issues.
• Able to handle and resolve conflict.
• An understanding of clinical governance.
• Demonstrable leadership qualities.
• Awareness of STH Trust policies and procedures.
• Analytical, resilient and creative person, who is able to use own initiative in order to meet challenging deadlines.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.