At a Glance
- Tasks: Provide top-notch support to staff and visitors via the Estates Helpline.
- Company: Join Sheffield Teaching Hospitals NHS Foundation Trust, a supportive and valued workplace.
- Benefits: Enjoy flexible working, career development, health packages, and generous annual leave.
- Other info: Dynamic role with opportunities for growth in a caring environment.
- Why this job: Be the first point of contact for maintenance issues and make a real difference.
- Qualifications: GCSE Maths & English, helpdesk experience, and strong communication skills.
The predicted salary is between 25272 - 25272 £ per year.
Main area: Estates Helpdesk Operator
Contract: Permanent
Hours: Full time - 37.5 hours per week (08:00 to 16:00 weekdays - Monday to Friday)
Employer: Sheffield Teaching Hospitals NHS Foundation Trust
Site: Royal Hallamshire Hospital
Town: Sheffield
Salary: £25,272 Per annum pro rata for part time staff
Salary period: Yearly
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. You will receive opportunities for career development, flexible working, good annual leave and pension schemes, health and wellbeing packages, financial support systems and salary sacrifice schemes.
Job overview:
Provide high quality, customer-focused support to staff and visitors by logging and prioritising requests for assistance via the Estates Helpline. Act as the first point of contact for all sites within the Trust for reporting emergency and routine maintenance problems.
Responsibilities:
- Cover the helpdesk from 08:00 to 16:00 Monday to Friday.
- Act as the first point of contact for all maintenance problems across the Trust.
- Handle a wide range of enquiries relating to maintenance and repair issues.
- Communicate effectively, especially with callers for whom English is not the first language.
- Remain calm when dealing with abusive, irate or distressed callers.
- Maintain concentration despite frequent interruptions.
- Work unsupervised, determining appropriate actions for each call.
- Keep the knowledge of Trust sites up to date and log calls accurately with correct geographic references.
- Maintain manual records pertaining to jobs logged.
- Provide administrative reception cover during leave and breaks.
Qualifications:
- Maths & English Language (GCSE ‘O’ level or equivalent at Grade C/4)
- RSA Typewriting
Experience:
- Experience with helpdesk systems.
- Proficiency in Microsoft Office applications such as Word, Excel, Access.
- Effective communication skills.
- Customer focused approach.
The Trust is committed to its obligations in accordance with the Equality Act 2010 and encourages applications from all sections of the community.
Helpdesk Operator in Sheffield employer: www.healthjobsuk.com - jobboard
Sheffield Teaching Hospitals NHS Foundation Trust is an exceptional employer, offering a supportive work environment that prioritises employee wellbeing and career development. With flexible working hours, generous annual leave, and comprehensive health and financial benefits, staff are empowered to thrive both professionally and personally in the vibrant city of Sheffield.
Contact Details:
www.healthjobsuk.com - jobboard Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operator in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sheffield Teaching Hospitals NHS Foundation Trust on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common helpdesk scenarios. Think about how you'd handle tricky calls or irate customers. We want to show that we can stay calm and collected under pressure!
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office and any helpdesk systems you’ve used before. We need to demonstrate that we’re not just customer-focused but also tech-savvy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re genuinely interested in being part of the team at Sheffield Teaching Hospitals.
We think you need these skills to ace Helpdesk Operator in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Helpdesk Operator role. We want to see how your background fits with our needs, so don’t be shy about showcasing your customer service skills and any helpdesk experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it friendly and professional, and make sure to mention your ability to handle enquiries effectively.
Showcase Your Communication Skills:As a Helpdesk Operator, communication is key! In your application, highlight any experiences where you’ve successfully communicated with diverse groups or handled challenging situations. We love seeing examples of calmness under pressure!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at www.healthjobsuk.com - jobboard
✨Know the Role Inside Out
Before your interview, make sure you understand the Helpdesk Operator role thoroughly. Familiarise yourself with the responsibilities listed in the job description, especially around logging and prioritising requests. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
As a Helpdesk Operator, effective communication is key. Practice explaining complex issues in simple terms, as you may encounter callers who struggle with English. Consider role-playing with a friend to simulate different scenarios, including dealing with irate callers, so you can demonstrate your calmness and professionalism.
✨Showcase Your Customer-Focused Approach
During the interview, highlight your customer service experience. Share specific examples of how you've handled difficult situations or gone above and beyond for customers. This will illustrate your commitment to providing high-quality support, which is crucial for this role.
✨Be Ready for Practical Questions
Expect practical questions related to helpdesk systems and Microsoft Office applications. Brush up on your knowledge of these tools and be prepared to discuss how you've used them in previous roles. If possible, bring examples of your work or scenarios where you successfully resolved issues using these systems.
