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- Tasks: Supervise the reception team and ensure smooth administrative support for clinical services.
- Company: Join Sandwell and West Birmingham NHS Trust, a leader in healthcare innovation.
- Benefits: Competitive salary, full-time hours, and opportunities for professional development.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a difference in healthcare while developing your leadership skills.
- Qualifications: Experience in NHS administration and team supervision required.
The predicted salary is between 28392 - 31157 £ per year.
Main area: Primary Care
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (8.30-16.30 - Based at Sandwell Health Campus)
Job ref: 381-CT-7353359
Employer: Sandwell and West Birmingham NHS Trust
Employer type: NHS
Site: SWB NHS Trust
Town: Birmingham
Salary: £28,392 - £31,157 per annum
Salary period: Yearly
Closing: 07/05/2026 23:59
Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion.
With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.
Job overview:
Undertaking first line supervision of your allocated team, ensuring the provision of a comprehensive Administration Service, tailored to support a number of Clinical services throughout the Group. To liaise effectively with the Administrative Hub Team Lead ensuring they are kept informed of any issues which may impact on the effectiveness of the Administrative function or affect Clinical services. To ensure that the service administrative service delivery develops alongside developments within the clinical services.
Main duties of the job:
- To provide operational day to day and first line supervision to the Reception Team.
- To support the Service Manager in providing comprehensive Administrative support to Clinical Services throughout the Group.
- To be fully conversant with all local policies and procedures and to ensure they are communicated and adhered to by all members of your team, taking action if needed as appropriate.
- To have a comprehensive working knowledge of your area, including all processes to manage referrals, appointment systems (EMIS) according to the different service protocols.
- To have experience of working within a busy reception with the ability to handle and process calls effectively and efficiently.
- To be fully conversant with and able to use all relevant EPR functionality (EMIS/Docman) and any other software systems used within the Group to manage the business of the Group.
- To support the Service Manager in monitoring performance and supervising the team.
- To support the Service Manager in implementing change.
- To provide first line supervision for the Reception Team.
- To support the Service Manager in ensuring all staff are trained in order to effectively carry out their duties.
- To attend meetings as appropriate.
- To participate in chairing and minute taking of meetings as requested.
Person specification:
Experience:
- Demonstrate experience of working with a busy NHS or general practice administration environment.
- Understanding and knowledge of capacity and demand management of clinical services.
- Extensive experience of supervising a team.
- Demonstrable experience in complex workload management.
Qualifications:
- Evidence of continuing professional development.
- Previously gained or working towards a health records management qualification or recognised by IHRIM, NVQ L4, or equivalent experience/knowledge.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Reception Supervisor employer: www.healthjobsuk.com - jobboard
Contact Detail:
www.healthjobsuk.com - jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Get to know the NHS Trust's values and mission. When you’re chatting with them, drop in how your experience aligns with their ambition, respect, and compassion. It shows you’re not just another candidate; you’re a perfect fit!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your past experiences relate to the role. We can help you prep with mock interviews to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the team culture and what it’s really like working at Sandwell and West Birmingham NHS Trust.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Reception Supervisor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: Don’t just list your previous jobs; explain how your past experiences in busy NHS or general practice environments have prepared you for this role. We want to see how you’ve handled complex workloads and supervised teams.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and skills.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly, and you’ll find all the necessary information there to help you along the way!
How to prepare for a job interview at www.healthjobsuk.com - jobboard
✨Know Your Stuff
Make sure you’re familiar with the NHS and its values, especially those of Sandwell and West Birmingham NHS Trust. Brush up on your knowledge of administrative processes in a clinical setting, as well as the specific software mentioned in the job description like EMIS and Docman.
✨Show Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Prepare examples of how you've successfully supervised or managed a team in the past. Think about challenges you've faced and how you resolved them, showcasing your ability to support and develop your team.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you’ve handled difficult situations or conflicts in a busy reception environment. Highlight your ability to liaise with different teams and ensure smooth operations.
✨Emphasise Your Commitment to Diversity
Sandwell and West Birmingham NHS Trust values diversity. Be prepared to talk about how you can contribute to a diverse workforce and create an inclusive environment. Share any experiences you have that demonstrate your respect for different backgrounds and perspectives.