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- Tasks: Join us as a Reception/Booking Co-ordinator, managing patient records and supporting our midwifery team.
- Company: Buckinghamshire Healthcare NHS Trust provides top-notch healthcare services to over half a million patients annually.
- Benefits: Enjoy flexible working options, generous leave, NHS discounts, and health & wellbeing services.
- Why this job: Be part of a diverse, inclusive team dedicated to compassionate care and community support.
- Qualifications: Good education with GCSEs in English and Maths; IT skills and customer service experience preferred.
- Other info: We welcome applications from all backgrounds and offer support for those with disabilities.
The predicted salary is between 24000 - 36000 £ per year.
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- Nationally recognised for urology and skin cancer services
- Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [emailprotected] or phone 01494 734868.
We pride ourselves in being a great place to work and invite you to join our BHT family.
Job overview
To undertake reception and clerical duties, provide an accurate and efficient data entry of complex patient information within the Maternity Outpatient Department. Support the midwifery and medical staff as appropriate.
Main duties of the job
Arrange all Antenatal clinics and scans, using CareFlow and Soliton systems. Ensuring all NHS targets are met and inform the line manager if the deadlines cannot be achieved.
Work closely with the clinic midwives to ensure the smooth running of all outpatient clinics held in the Antenatal Clinic area at Stoke Mandeville Hospital.
Register, collate and enter onto the computer system all patient records. Gather, input and amend data on the CareFlow system including registering new patients, and undertake filing of all relevant patient medical records.
Provide reception cover within the busy Antenatal Clinic area at Stoke Mandeville Hospital, greeting patients and their families and all other visitors. Answering the telephone and dealing with enquiries as appropriate within a reasonable timescale.
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you\’ll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact [emailprotected] (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [emailprotected] quoting the vacancy reference number.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
- Good basic education.
- GCSE or equivalent in English and Maths.
- IT/Computer skills to RSA 1 or equivalent with recent work experience in this field.
EXPERIENCE
- Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising, as necessary.
- Recent experience of working within a customer care environment.
- Experience of working in a high demand, team-based environment.
SKILLS, ABILITIES & KNOWLEDGE
- Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers.
- Excellent keyboard skills to ensure all Outpatient activity is recorded onto the bespoke database in accordance with the Data Protection Act 1998.
- Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets.
- Aware of Confidentiality code of practice in relation to patients and staff.
- Able to work under pressure and deal with conflict situations to an amicable conclusion.
- Demonstrate ability to organise own workload.
- Flexible working attitude in order to be multi skilled in different areas of the service.
- Ensure punctuality and reliability of self to ensure good relationship within team environment.
- Knowledge of Careflow would be advantageous.
- Knowledge of Word and Excel would be desirable.
SPECIAL CIRCUMSTANCES
- Ability to travel to other sites
PPE requirements:Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Reception / Booking Co-ordinator employer: www.healthjobsuk.com - jobboard
Contact Detail:
www.healthjobsuk.com - jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception / Booking Co-ordinator
✨Tip Number 1
Familiarise yourself with the CareFlow and Soliton systems mentioned in the job description. If you can demonstrate knowledge or experience with these systems during your interview, it will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Highlight your customer service skills and experience in a high-demand environment. Be prepared to share specific examples of how you've successfully managed customer inquiries or resolved conflicts in previous roles.
✨Tip Number 3
Research Buckinghamshire Healthcare NHS Trust's values and mission. Understanding their commitment to diversity and community care will help you align your answers with their organisational culture during the interview.
✨Tip Number 4
Prepare questions to ask at the end of your interview. This shows your interest in the role and the organisation. Consider asking about opportunities for professional development or how the team collaborates to meet NHS targets.
We think you need these skills to ace Reception / Booking Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Reception / Booking Co-ordinator position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or administrative roles, particularly in a healthcare setting. Mention specific skills such as data entry, communication, and teamwork that are crucial for this role.
Showcase Your Skills: Make sure to include your IT skills, especially familiarity with systems like CareFlow and Soliton, as well as your ability to handle telephone enquiries. Provide examples of how you've successfully managed similar tasks in past roles.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for joining Buckinghamshire Healthcare NHS Trust. Mention their commitment to diversity and inclusion, and how you align with their values.
How to prepare for a job interview at www.healthjobsuk.com - jobboard
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Reception/Booking Co-ordinator. Familiarise yourself with the specific systems mentioned, like CareFlow and Soliton, as well as the importance of meeting NHS targets.
✨Demonstrate Your Communication Skills
Since the role involves liaising with patients and medical staff, be prepared to showcase your clear and concise verbal and written communication skills during the interview. Consider sharing examples from past experiences where you effectively handled enquiries or resolved conflicts.
✨Highlight Your Attention to Detail
Given the need for accurate data entry and scheduling, emphasise your ability to pay attention to detail. You might want to discuss how you've successfully managed similar tasks in previous roles, ensuring that all information was correct and up-to-date.
✨Show Your Flexibility and Team Spirit
The job requires a flexible working attitude and the ability to work under pressure. Be ready to discuss instances where you've adapted to changing circumstances or collaborated effectively within a team to achieve common goals.
