At a Glance
- Tasks: Support patients and staff in a fast-paced Emergency Department.
- Company: Join a dedicated team in the NHS, making a difference every day.
- Benefits: Flexible shifts, valuable experience, and a chance to grow in healthcare.
- Other info: Opportunity to work in a dynamic environment with career progression.
- Why this job: Be part of a vital team that helps people in urgent need.
- Qualifications: Good communication skills and a passion for patient care.
The predicted salary is between 23970 - 25674 £ per year.
Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts. The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, and are motivated and very flexible in your working patterns, then we would like to hear from you.
Main duties of the job
- Manage own workload whilst effectively prioritising tasks
- Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
- Excellent team player with good communication skills
Qualifications
- Good level of general education
- Vocational Level 3 qualification in Customer Service / Management of Administration or equivalent knowledge base
Experience
- Experience of clerical duties in office / administration environment
- Experience in the use of IT / computer skills
- Experience of working in the NHS or on a reception desk
Knowledge
- Ability to respond to a range of people in a courteous and professional manner
- To understand and be able to maintain confidentiality
- Ability to answer patients queries or know where to refer them
- Competent in using Microsoft Office Software
- Excellent communications in person, via telephone and written
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
- Good keyboard skills requiring high percentage of accuracy
- Previous experience in communicating with senior clinical / managerial colleagues and patients
- Experienced user of University Hospitals Dorset IT systems, i.e. eCAMIS / Systm1 / Agyle
Personal Attributes
- Interest in working in the healthcare sector/NHS environment
- Methodical approach to organising work, ability to prioritise
- Ability to work and remain calm under pressure
- Well presented, professional behaviour, settling and maintaining a high personal and professional standard that enables effective working relationships with others
Language requirement
- Able to speak English as necessary to undertake the role
Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands. The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist Administrator - Emergency Department in Poole employer: www.healthjobsuk.com - jobboard
As a Receptionist Administrator in our dynamic Emergency Department, you will be part of a dedicated team that plays a crucial role in supporting both patients and clinical staff. We pride ourselves on fostering a collaborative work culture that values flexibility, professional development, and the well-being of our employees, making it an excellent place for those looking to grow within the healthcare sector. With opportunities for training and advancement, along with a commitment to maintaining high standards of care, we offer a rewarding environment for individuals passionate about making a difference.
Contact Details:
www.healthjobsuk.com - jobboard Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Administrator - Emergency Department in Poole
✨Tip Number 1
Get to know the company! Research the Emergency Department and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, try role-playing common scenarios you might face as a receptionist. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the work environment and may even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows your commitment to joining our team. Plus, you’ll be the first to know about any updates regarding your application!
We think you need these skills to ace Receptionist Administrator - Emergency Department in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about interacting with patients and staff, make sure your application highlights your communication skills. Use examples from your past experiences to show how you’ve effectively communicated in busy environments.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor it to the job description by emphasising your relevant experience in clerical duties and customer service. We want to see how your background fits perfectly with what we’re looking for.
Demonstrate Your Ability to Work Under Pressure:Working in an emergency department can be hectic, so it’s crucial to showcase your ability to stay calm and organised under pressure. Share specific examples of how you’ve managed stressful situations in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at www.healthjobsuk.com - jobboard
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Receptionist Administrator in an Emergency Department. Familiarise yourself with the key skills mentioned in the job description, like communication and IT proficiency. This will help you tailor your answers to show how you fit the role.
✨Showcase Your Team Spirit
Since teamwork is crucial in this position, be prepared to share examples of how you've successfully collaborated with others in previous roles. Highlight situations where you’ve supported colleagues or contributed to a positive team environment, especially under pressure.
✨Demonstrate Your Calm Under Pressure
Working in an emergency department can be hectic, so think of specific instances where you managed stressful situations effectively. Discuss how you prioritised tasks and maintained professionalism, as this will reassure the interviewers of your ability to handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, shift patterns, or how they support staff development. This shows your genuine interest in the role and helps you assess if the workplace is the right fit for you.
