Business Support- Out of Hours in Oldbury

This is an exciting opportunity for an experienced administrator to assist our growing Primary Care, Community & Therapies Clinical Group which provides both inpatient, outpatient and community therapies and nursing in providing an effective and efficient comprehensive administrative service including the production of clinical correspondence to referring agents or onward referral service to support the work of the Clinical Staff within the Group.

You must have experience of typing correspondence, managing clinical diaries and referral management according to the guidelines. You will be expected to provide a full centralised automated appointment system by undertaking duties within the community and therapies single point of access centres.

Main duties of the job include:

• Learning the patient administration systems to work effectively within a paperless environment.
• Working a combination Monday - Friday 5 pm - 8 pm, along with weekend working to facilitate 7 day working and bank holidays as and when required.

The successful candidate will enhance our team by having the following experience and qualities:

• GCE/GCSE English & Maths at Grade C or equivalent qualification
• Excellent communication skills to deal with patients, colleagues and referring agents
• Ability to prioritise own work and work under pressure with conflicting demands
• Able to work well as part of a team

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow. We care for our patients, we care about our population, and we care about our people. Our values – Ambition, Respect and Compassion – are at the heart of who we are.

Detailed job description and main responsibilities can be found in the attached Job Description and Person Specification.

Person specification includes:

• Previous administrative experience ideally in a Health Care setting
• Have recent work experience in the use of a range of administrative procedures.
• Previous experience using various Microsoft Office applications e.g. Word, Excel and Database
• NHS experience within Administration Department

Qualifications required:

• Basic level of education to include English and Maths or possess demonstrable recent work experience to diploma level.
• Audio Typing experience / qualification e.g. RSA Level 2

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.