At a Glance
- Tasks: Provide essential admin support and assist patients with queries in a healthcare setting.
- Company: Join the Staffordshire Community Secretarial Team at a leading NHS Foundation Trust.
- Benefits: Enjoy professional development, employee assistance, gym discounts, and more.
- Other info: Flexible hours available, with opportunities for career growth and ongoing support.
- Why this job: Make a difference in patient care while developing your skills in a supportive environment.
- Qualifications: Good English skills and experience in admin or patient care are essential.
The predicted salary is between 29970 - 36483 € per year.
An opportunity within the Staffordshire Community Secretarial Team at Samuel Johnson Community Hospital, with cross-site working at Samuel Johnson and Sir Robert Peel Community Hospitals. The post is available as full-time (37.5 hours/week) or part-time (30 or 22.5 hours/week). The role provides administrative support to secretarial teams and wider colleagues, answering telephone calls from patients, supporting patients with queries, escalating clinical questions as required, and ensuring letters are sent out on time.
Main Duties of the Job:
- Editing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standard.
- Act as a point of contact for patients and medical staff, ensuring queries are answered with skill, sensitivity and in a courteous and professional manner.
Knowledge, Training & Experience:
- Good standard of English (O level/GCSE A-C or equivalent).
- Experience working in an administrative/patient-care environment.
- Experience in an NHS Administration role.
- Understanding of 18-RTT process.
- Understanding of NHS cancer targets.
Skills & Ability:
- Advanced level of IT including Microsoft Word and Excel, ability to work to deadlines.
- Knowledge of NHS IT Systems such as T-Pro, Meditech, CRIS.
Communication:
- Good communication skills, excellent written and verbal.
Benefits:
- Development opportunities, both professional and leadership development.
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes.
Closing date of applications: 04 June 2026.
United Kingdom: University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is an Armed Forces and Disability Confident Employer, offering a guaranteed interview scheme for veterans and candidates with disclosed disabilities who meet the essential criteria.
Pathway Coordinator/Medical Secretary in Lichfield employer: www.healthjobsuk.com - jobboard
At University Hospitals of Derby and Burton NHS Foundation Trust, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises professional development and employee well-being. Our Pathway Coordinator/Medical Secretary role at Samuel Johnson Community Hospital provides meaningful opportunities to contribute to patient care while enjoying benefits such as discounted gym memberships, ongoing training, and a commitment to diversity and inclusion. Join us in making a difference in the community with a team that values your skills and growth.
Contact Detail:
www.healthjobsuk.com - jobboard Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Pathway Coordinator/Medical Secretary in Lichfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the hospitals you're interested in. They can give you insider info and might even refer you, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews! Research common questions for Pathway Coordinator roles and practice your answers. We recommend using the STAR method to structure your responses – it helps you showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! Since the role requires knowledge of various IT systems, be ready to discuss your experience with Word, Excel, and any NHS systems you know. If you don’t have direct experience, highlight similar skills you've gained elsewhere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you have questions!
We think you need these skills to ace Pathway Coordinator/Medical Secretary in Lichfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Pathway Coordinator/Medical Secretary role. Highlight your relevant experience in administrative support and any specific skills that match the job description, like your knowledge of NHS systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your communication skills and how you handle patient queries with sensitivity and professionalism.
Showcase Your IT Skills:Since the role requires advanced IT skills, be sure to mention your proficiency in Microsoft Word and Excel, as well as any experience with NHS IT systems. This will show us that you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to us directly and stands out in the crowd!
How to prepare for a job interview at www.healthjobsuk.com - jobboard
✨Know Your NHS Basics
Make sure you brush up on your knowledge of the NHS, especially the 18-RTT process and cancer targets. Being able to discuss these topics confidently will show that you're serious about the role and understand the environment you'll be working in.
✨Show Off Your IT Skills
Since the role requires advanced IT skills, be prepared to talk about your experience with Microsoft Word, Excel, and any NHS IT systems like T-Pro or Lorenzo. Maybe even bring examples of how you've used these tools effectively in past roles.
✨Demonstrate Communication Skills
As a Pathway Coordinator/Medical Secretary, communication is key. Think of specific examples where you've successfully handled patient queries or worked as part of a team. This will help illustrate your ability to communicate clearly and professionally.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, such as dealing with a difficult patient or managing tight deadlines. Practising your responses to these types of questions can help you feel more confident and articulate during the interview.
