Clerical Administrator in Knowsley

Main area: Administrative and Clerical

Grade: NHS AfC: Band 2

Contract: Fixed term: 6 months (Until 31-Dec-2026)

Hours: Part time - 13.5 hours per week

Job ref: 409-7839485

Employer: Mersey and West Lancashire Teaching Hospitals NHS Trust

Site: Whiston Hospital

Town: Prescot

Salary: £25,272 per annum, pro rata

Closing: 19/07/2026 23:59

Job overview:

Band 2 | 13 ½ hours per week | Monday 9am – 4.15pm & Friday 9am – 4.15pm

Based at Whiston Hospital or St Helens Hospital

Motivated and organised Clerical Administrator to join admin. Site preference to be discussed at interview. Maternity leave position, contract ends 31/12/2026.

Main duties of the job:

• Provide essential administrative support to the team.
• Processing clinical correspondence, including printing, preparation and posting of clinical letters, patient results and referral documentation in a timely and accurate manner.
• Logging and monitoring Estates and Facilities requests, reporting maintenance issues and liaising with relevant departments as required.
• Ordering and managing stock levels of office supplies and stationery to support service delivery.
• Providing general administrative support, including filing, scanning, photocopying, data entry and document management.
• Assisting with telephone cover when required, responding to enquiries professionally and directing calls appropriately.
• Supporting colleagues within the wider administrative team to ensure a high-quality and efficient service is maintained.
• Undertaking other clerical and administrative duties appropriate to the role and grade as required.

Detailed job description and main responsibilities:

• Type dictation from audio transcription of clinical correspondence and documentation.
• Ensure appropriate follow-up arrangements/investigations are in place.
• Liaise with relevant Medical Secretary of Specialty accordingly.
• Ensure any actions required regarding 18-week / tertiary referrals are dealt with and actioned.
• Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies.
• Ensure all outgoing post is sent out within 24 hours of signing, inclusive of out-of-area GP letters.
• Ensure all action reports are completed daily and all letters/attachments sent out the same day.
• Carry out all stock orderings for speciality areas and completion on SBS.

Person specification:

• Word processing skills RSA / OCR II or equivalent experience
• Knowledge of medical terminology

• Excellent IT skills with knowledge and experience of Microsoft office products
• Experience of office procedures
• Previous experience within the NHS

• Self-motivated and able to work with limited supervision
• Able to use own initiative and manage/prioritise own workload
• Ability to accurately maintain computerised and manual filing/documentation system
• Ability to work as part of a team
• Knowledge of internal hospital PAS

• Able to work the hours and duties required by the post
• Able to adopt a flexible approach when required
• Comply with Trust policies and procedures
• Understanding of confidential nature of role and awareness of Data Protection Act

Flexible Working:

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

• All employees have the right to request flexible working from day one of employment.
• There is no limit on the number of requests they can make.
• Employees have the right to make requests, have them considered, regardless of the reason.

Working for Team MWL:

Staff recognition is especially important to us. We recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offers a variety of services.

Equality, Diversity and Inclusion:

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring.

Disclosure and Barring Service Check:

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.