Team Administrator in Helston

We are looking for a positive, hard working administrator who enjoys being part of a team and can remain focused and multi-task in a busy open plan office. This role works as an administrator in the Physiotherapy and Occupational Therapy community therapy team at Helston Hospital. We provide rehabilitation to patients in the community, in their own homes/care homes and also work in the inpatient setting.

A typical day would involve processing referrals from STRATA to add to Rio, whilst monitoring emails coming to the team, taking phone calls from patients and colleagues, and booking appointments for patients on the waiting list.

• Act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public.
• Booking appointments for patients and updating clinicians diaries.
• Processing referrals from emails and STRATA, uploading to Rio.
• Use of computer software such as Rio, STRATA, Healthroster, Microsoft Excel/Word.
• Arranging meetings, preparing agenda, note taking and distributing papers.
• Booking training.
• Assist with HR and recruitment paperwork.
• Creating purchase orders, ordering and receipting goods.
• Direct patients, visitors and colleagues around clinic to correct department.
• Photocopying and laminating.
• Setting up P files and filing paperwork.
• Answer telephone, deal with enquiries, direct as appropriate, take accurate messages and forward to relevant person/department.
• Sending and receipt of incoming post.
• Managing team generic email inbox.
• Scanning and uploading documents to Rio.
• Creating reports using Power BI.
• Archiving.
• Audits and maintaining accurate asset register.
• Liaison with estates.

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply: Cornwall Foundation Trust, Royal Cornwall Hospitals NHS Trust, Cornwall and Isles of Scilly Integrated Care Board.

• Good literacy and numeracy skills.
• Computer literate and competent in use of Microsoft Office applications.
• NVQ3 Administration or equivalent experience.

• Excellent verbal and written communication skills.
• Ability to prioritise own workload and work unsupervised.
• Attention to detail and time management skills.

• Accurate typing and keyboard skills.
• Previous experience in a healthcare office environment.
• Knowledge of medical terminology.
• Knowledge of CFT IT systems.

• Career conversations and individual development plans for succession planning and talent management.
• Protected CPD time for registered staff.
• Access to a dedicated central development fund supporting CPD for all staff.
• Leadership and Management development programmes.
• Coaching and mentoring opportunities.
• A full clinical induction programme for operational skills.
• Access to a care certificate programme for our band 1-4 clinical staff.
• A bespoke and robust preceptorship programme to support newly qualified staff.

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health.
• Free access to individual HARP portfolios to support revalidation for nursing staff.
• Free DBS checks where required.
• Discounts available from retailers, UK hotels and main attractions.
• Salary sacrifice car scheme.
• Cycle to work scheme.
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references; therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Please note we are not accepting any communication from Recruitment Agencies at the current time. Please refrain from sending the Trust CV’s as this does not count as an introduction.