Medical Administrator, Band 3 in Gloucester

We are seeking a dedicated and professional Medical Administrator to provide efficient, confidential and high‑quality secretarial support to the Acute/Neurology Neonatal Clinical Team.

Job overview:

• Full‑time position (30 hours per week, Monday to Friday).
• You will manage consultants' correspondence, audio typing, patient queries, and liaise with parents, relatives, general practitioners and other hospital staff.
• The role reports to the Administration Lead and is part of the wider Administrative Team.

Main duties of the job:

• You will be responsible for managing consultants’ correspondence, audio typing, handling patient queries, liaising with healthcare professionals, booking appointments, checking outcomes, and managing vacant slots.

Key skills and experience required:

• Strong written and verbal communication skills; excellent command of English, punctuation and grammar.
• Proficiency in Microsoft Office packages.
• Strong IT skills for efficient use of hospital computer systems.
• Accurate and proficient audio typing skills.
• A professional and confident telephone manner.
• Excellent organisational skills – prioritise tasks and meet deadlines.
• Flexibility and teamwork.
• Ability to work quickly and accurately under pressure.
• Sound judgment and initiative for independent task handling.

Qualifications:

• GCSE grade 4 or above in literacy and numeracy.
• Proficient in NHS systems such as TRAK, Sunrise, Infoflex.
• Experience in typing/word processing and data entry.
• Experience in medical secretary or hospital office roles (desirable).

Experience:

• Previous experience in a busy office.
• Experience dealing with members of the public.
• Audio/digital typing experience.
• Knowledge of health and safety, risk management and data protection.
• Experience of medical secretary/hospital work.

Knowledge and skills:

• Excellent verbal and written communication with good command of English punctuation and grammar.
• Good organisation skills.
• Professional telephone manner for queries and liaising with health professionals and administration staff.

Certification and statutory requirements:

• You must have appropriate UK professional registration and be eligible to work in the UK.
• The role is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020; disclosure checks to the Disclosure and Barring Service will be required.