Clerical Assistant - Maternity

Main area Clerical Grade NHS AfC: Band 2 Contract Permanent Hours Part time – 30 hours per week (or 15 hours per week) Job ref 302-25-7094152S

Employer Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Employer type NHS Site Royal Albert Edward Infirmary / Thomas Linacre Centre Town Wigan Salary £24,465 per annum, pro rata Salary period Yearly Closing 28/08/2025 23:59

Clerical Assistant – Maternity

NHS AfC: Band 2

Choose Well – Choose WWL

Job overview

This is an exciting opportunity to become a member of the WWL Maternity Team.

The postholder will be responsible for supporting the clinical area by providing general clerical assistance as determined by the needs of the service and team.

Main duties of the job

General clerical duties as deemed as appropriate by the area manager.

Effective verbal, written and electronic communication.

Confident use of relevant IT systems.

Act as the first point of contact for the clinical area, appropriately managing all communications and tasks allocated.

Working for our organisation

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Detailed job description and main responsibilities

• Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when needed.
• Acts as first point of contact for clinical area, dealing appropriately with all communications and tasks allocated, including sensitive issues.
• Liaises with patients, relatives and visitors providing directions and information as required. Also obtaining the appropriate support when needed from the Multidisciplinary Team.
• Maintain and photocopy records, prepare forms and make appointments as requested, this may include organising transport arrangements, ensuring that the information given is accurate and up to date.
• Prepares and checks patient’s records completing the relevant documentation as instructed, filing reports and storing in correct place.
• Liaises with the Multidisciplinary Team assisting in following up procedures and practice.
• Requesting and obtaining investigation reports informing staff of the results.
• Receives and processes mail and specimens, delivering to the correct place and carrying out errands between Departments.
• Maintain stationary stock levels needed – this includes ordering, receiving and checking deliveries are accurate and reporting discrepancies.
• Deal with enquiries and direct appropriately to the most appropriate person/location.
• Establish and maintain an effective filing system.
• Maintain spreadsheets for accurate data collection.

Person specification

Qualifications

• GCSE or equivalent in Maths and English
• Keyboard and IT skills
• NVQ Level 2 or above

Experience

• Ability to work as a member of a team or independently
• Effective communicator – verbal, written and electronic
• Previous clerical experience
• Previous experience of using maternity systems e.g. HIS/CRIS

Skills

• Communication skills – verbal, written and electronic
• Knowledge of spreadsheets for data collection
• Previous experience of working with the public

Knowledge

• Good knowledge of clerical skills required
• Experience of working within the NHS

Additional

• Flexible and hard working
• Enthusiastic and proactive
• Speak English to an appropriate standard relevant to their role

Our Trust prefers candidates to submit applications online. Please contact the Recruitment Team on 01942 244000 if you have difficulty applying online.

The Trust reserves the right to close adverts earlier than the stated closing date if there is a high volume of applications.

We endeavour to inform all applicants of the outcome of their application by email or SMS text message.

Guidance on Completing Your Application

Applications are scored against the person specification, therefore we recommend that you use the supporting information section of your application form to demonstrate how you meet the essential and desirable criteria for the role, providing illustrative examples where possible.

On-Call

Please note that some roles may require you to participate in an on-call rota, if the role is predominantly operational.

WWL has signed up to the Greater Manchester Continuous Service Commitment. and will recognise your continuous or ‘unbroken’ service in any Greater Manchester Local Authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority; giving you access to our service-related benefits.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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