Clinical Health Care Support Worker, Band 3 in Cheltenham

At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.

With over 9,000 employees representing more than 95 nationalities, we bring together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.

We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.

We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.

We have an exciting opportunity in Stroke Division for both Hatherley Ward which is the Hyper Acute stroke Unit and Woodmancote which is the Rehabilitation ward. We are looking for Health Care Support Workers that are passionate about the Stroke. You will be working in Stroke Division for both Hatherley (HASU) and Woodmancoate Ward (Rehab) in Cheltenham General Hospital delivering exceptional care for Stroke patients.

Main duties of the job:

• To provide high quality nursing care whilst working within limitations of the role and understanding how to escalate when required.
• To work effectively as a member of the multidisciplinary team.
• Maintain and develop high standards of care.
• Work proactively to ensure that all patients' expectations and needs are met within a timely manner.
• Respond to emergency situations with composure, maintaining patient safety and seeking immediate support whilst supporting the patient, family and other staff as required.
• The ability to maintain clear, accurate and concise patient records in keeping with departmental and professional standards.
• Report near misses and untoward incidents, complaints, emergencies, injury or medication efforts via the trust reporting system and assist lead staff in investigating as required.

Working for our organisation:

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Detailed job description and main responsibilities:

Clinical Responsibilities/Key Responsibilities:

• To provide high quality nursing care whilst working within limitations of the role and understanding how to escalate when required.
• To work effectively as a member of the multidisciplinary team.
• Maintain and develop high standards of care.
• Work proactively to ensure that all patients' expectations and needs are met within a timely manner.
• Respond to emergency situations with composure, maintaining patient safety and seeking immediate support whilst supporting the patient, family and other staff as required.
• The ability to maintain clear, accurate and concise patient records in keeping with departmental and professional standards.
• Report near misses and untoward incidents, complaints, emergencies, injury or medication efforts via the trust reporting system and assist lead staff in investigating as required.

Professional Development, Education and Training:

• Take on responsibility for personal development and support the development of others.
• In conjunction with line management identify training needs.
• Be actively involved in and support the departments education programme.
• Consolidate and learn new skills and competencies to provide holistic care.
• Undertake all mandatory training and specified training for your role as HCSW.

Communications and Working Relationships:

• The ability to communicate effectively with patients, carers and relatives as well as other members of the multidisciplinary team.
• Maintain patient dignity and confidentiality at all times.
• Maintain good professional working relationship with the team and Multidisciplinary Team.

Qualifications and Training:

• GCSE (or equivalent) in Maths and English Grade 4 or above.
• Evidence of a completed care certificate.

Knowledge and Skills:

• Excellent communication and interpersonal skills.
• Basic IT skills.

Clinical Experience:

• Experience in any form in Health Care Setting.
• Previous experience as HCSW within a relevant specialty.

You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.