Patient Services Assistant - BGTH in Burnley

Main area: Estates and Facilities

Grade: Band 2

Contract: Permanent

Hours: Part time - 20 hours per week (6pm‑10pm Monday‑Friday evening shift.)

Site: Burnley General Teaching Hospital

Salary: £24,465 Per Annum, pro rata + enhancements for evening working

Salary period: Yearly

Closing: 21/01/2026 23:59

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview:

At Burnley General Teaching Hospital, our Patient Services Assistants (PSAs) support every in‑patient during their stay with the Trust, providing a general cleaning service and ensuring specialist cleaning activity is delivered in a timely manner to meet the very high standards expected in this environment. You will see patients through their whole hospital journey, so this can be a very challenging yet extremely rewarding experience, and your contribution will make a real difference to thousands of patients every year, whether you work around our medical, surgical or emergency areas of specialty.

Main duties of the job:

• Undertaking general cleaning duties – including wards, clinics, toilets, offices and public areas within your zone.
• Undertaking deep cleans in your area which may include:

• Clearing up and removing bodily spillages, urine, vomit, faeces and so on.
• The safe movement and decontamination of beds and other furniture.
• Cleaning at high and low levels eg removal and replacement of curtains, using ladders where necessary.
• Buffing, scrubbing and redressing of floors as well as carpet cleaning using appropriate machinery involving under bed cleaning.

Person specification:

• Behaviours and Values:

• Customer focused – demonstrate and promote high standards of safe, personal and effective customer service to patients, relatives and staff.
• Flexibility – able to cover in the department and provide reasonable flexibility in terms of hours worked, to support a 24/7 service which will include working unsociable hours and bank holidays etc.
• Takes pride in their work – consider, suggest and be open to alternative ways of working to make continuous improvements in our service.

• Communicates clearly and accurately.
• Effective team member who can relate to colleagues at all levels across the organisation with tact and diplomacy.
• Follows instructions and ensures the services you provide are in line with standard processes and good practice.
• Prioritises own workload and takes responsibility for delivering results within agreed timescales and standards with changing priorities and pressures.
• Uses initiative to look out for issues at work, acting quickly and calmly to focus on finding a solution.
• Confidential – when transporting patients and their notes.
• Attention to detail – checking documents and patients to ensure they are in the right place at the right time.
• Can operate electrical machinery and observe and comply with legislation and Trust Regulations (Health & Safety).
• Emotionally resilient and sensitive – when dealing with distressed relatives and the deceased.

• Able to organise and prioritise own workload and follow written/verbal instructions.
• Previous experience of delivering quality customer service – working with patients/clients/customers.
• Previous cleaning, and/or portering experience.
• Understands and complies with detailed procedures, understands signs and instructions and retains the information.
• Confident working with information technology such as digital hand‑held devices and Microsoft Office packages.

• GCSE English and Maths, grade C or above or grade 9‑4 or equivalent qualification in English and Maths.
• Demonstrated ability to undertake the NVQ Level 2 Facilities Services qualification and other training as identified by the Trust.

Equal Opportunities:

We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our BAME communities as we have identified under‑representation of BAME employees. Appointments will be made on merit. Applicants who have a disability and meet the essential criteria for the job will be interviewed if they indicate they wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process, please inform the recruitment services team as soon as possible.

Disclosure and Barring Scheme (DBS):

If the role you are applying for is identified as either controlled or regulated activity as defined in the Safeguarding Vulnerable Groups Act 2006, any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust passes the charge for undertaking a DBS check on to candidates in the event of successful appointment. The cost for an Enhanced Disclosure is £55.38 and for a Standard Disclosure is £27.38. This cost is not applicable for a Volunteer post.

Application Information:

The advertised salary is for full‑time hours. If this post is less than 37.5 hours per week, the salary will be pro‑rated. For posts on the Agenda for Change pay‑scales, new entrants to the NHS will normally commence on the first pay point of the relevant band. The vacancy may close before the published date if sufficient applications are received. Please apply as soon as possible. Check the email account used to apply regularly for any communications from the Trust.