At a Glance
- Tasks: Lead the Booking Office Team to ensure smooth outpatient clinic operations.
- Company: Join Cwm Taf Morgannwg University Health Board, a key player in the NHS.
- Benefits: Enjoy a competitive salary, generous leave, flexible work, and career growth opportunities.
- Other info: Diverse and inclusive workplace welcoming all backgrounds and experiences.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: NVQ Level 4 in Business Admin or Medical Records and experience in a hospital setting.
The predicted salary is between 28819 - 31626 € per year.
Main area: Medical Records
Grade: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday - Friday 08:30 - 17:00, some evening and weekend work may be required)
Job ref: 110-AC136-0526
Employer: Cwm Taf Morgannwg University Health Board
Employer type: NHS
Site: Princess of Wales Hospital
Town: Bridgend
Salary: £28,819 - £31,626 per annum
Closing: 25/05/2026 23:59
Main duties of the job:
- Ensure the Booking Office Team provides a full appointment and reception service for Outpatient Clinics.
- Ensure the day to day organisation of outpatient clinics.
- Ensure there is a well‑trained workforce.
- Support the Medical Records Manager and Deputy Manager.
- Excellent keyboard, customer care and communication skills are required for this role.
Welsh Skills: Desirable: This post is advertised as Welsh Desirable. While the candidate does not need fluency, speaking and listening skills at Level 3 (equivalent to CEFR B2) or above are considered an advantage when short‑listing.
Core Values:
- We listen, learn, and improve
- We treat everyone with respect
- We work together as one team
CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
Detailed job description and main responsibilities: You will find a full job description and person specification attached within the supporting documents or please click "apply now" to view in Trac.
Person specification:
Education & Qualification:
- NVQ Level 4 in Business Admin or Medical Records
Experience:
- Good standard of general education
- Experience working in a hospital environment
- Experience working within a Medical Records Department
Skills & knowledge:
- Welsh language skills in Speaking/Listening at Level 3 or above
We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.
Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self‑assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.
We are proud to be a Living Wage Employer.
Departmental Supervisor, Medical Records Booking Officer in Bridgend employer: www.healthjobsuk.com - jobboard
Cwm Taf Morgannwg University Health Board is an exceptional employer, offering a supportive work culture that prioritises respect, teamwork, and continuous improvement. Employees benefit from a comprehensive pension scheme, generous leave, and ample opportunities for career growth and professional development, all within the vibrant setting of Princess of Wales Hospital in Bridgend. Join us to make a meaningful impact in healthcare while enjoying a fulfilling work-life balance.
Contact Detail:
www.healthjobsuk.com - jobboard Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Departmental Supervisor, Medical Records Booking Officer in Bridgend
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cwm Taf Morgannwg University Health Board on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to medical records and customer care. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of how you've improved processes or trained staff in previous roles. This will demonstrate your capability to support the Medical Records Manager effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the team you'll be joining.
We think you need these skills to ace Departmental Supervisor, Medical Records Booking Officer in Bridgend
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Departmental Supervisor, Medical Records Booking Officer. Highlight relevant experience in medical records and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you embody our core values. We love seeing candidates who align with our mission to listen, learn, and improve.
Show Off Your Skills:Don’t forget to showcase your excellent keyboard, customer care, and communication skills in your application. These are key for the role, so give us examples of how you've used these skills in past positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s straightforward and ensures your application gets to the right place. Plus, you can find all the details you need about the role there!
How to prepare for a job interview at www.healthjobsuk.com - jobboard
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Departmental Supervisor and Medical Records Booking Officer. Familiarise yourself with the key duties like managing outpatient clinics and supporting the Medical Records Manager. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your keyboard, customer care, and communication skills during the interview. Prepare specific examples from your past experiences where you've successfully used these skills, especially in a hospital environment. This will demonstrate your capability to excel in the position.
✨Emphasise Teamwork
Since the role requires working closely with a team, be ready to discuss how you collaborate with others. Share instances where you've contributed to a team’s success or helped train colleagues. This aligns with the core values of listening, learning, and improving together.
✨Brush Up on Welsh Language Skills
If you have any Welsh language skills, even at a basic level, mention them! While fluency isn't required, showing that you can communicate in Welsh could give you an edge. If you're not confident, consider practising some common phrases before the interview.
