Band 5 Senior Microsoft 365 Technician in Birmingham

At Birmingham and Solihull Mental Health NHS Foundation Trust, the skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists and specialist application support staff. We are looking for an enthusiastic and highly motivated Senior Microsoft 365 Technician with an excellent understanding and knowledge of Microsoft products, network, infrastructure and systems support to join our ICT team.

The ideal candidate will understand service needs and business impact, proactively supporting issue resolution, and responding at pace to demands in the live environment. The main duties include participating in the provision of an effective, efficient and high quality technical support service for BSMHFT staff ensuring that all support calls regarding ICT technical issues and infrastructure are recorded and dealt with in a timely and efficient manner in accordance with ICT services standards.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Detailed job description and main responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom (UK).

Person specification

• Degree or equivalent qualification or experience
• Understanding of ITIL Service Management
• Successful industry recognised training courses with certification of completion, for example Microsoft Certified Training Centre
• Practical experience of M365 technical support environment
• Good working knowledge of Microsoft Active Directory and Azure AD
• Excellent up to date knowledge of M365 AI and Automation solutions
• Knowledge of PC operating systems including Microsoft Windows 11 and M365 Office applications
• Good working knowledge of the latest Windows server Operating systems
• Working knowledge of LANs/ WAN/Server services
• Good working knowledge of using Microsoft Power Platform (Copilot Studio, Power Automate, Power Apps)
• Experience of supporting hybrid environments (on-premises and cloud)
• Awareness of current IT legislation

Skills

• Ability to communicate effectively on technical subjects with technical and non-technical staff at all levels
• Proven ability to troubleshoot technical issues exercising excellent problem solving skills in situations without guidance or supervision
• Ability to work on own initiative and produce accurate work
• Ability to work under pressure and prioritise own workload
• Ability to produce reports and technical documentation
• Supervisory and team leading skills

Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.

Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust. The Trust will reimburse this. You will be contractually obliged to maintain your subscription.

All successful applicants will be required to complete the Trust’s induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your second week with us.

If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed. Our selection process may involve more than one interview or assessment.

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. However, please ensure that you check if this role meets the eligibility criteria for sponsorship. Non UK /Republic of Ireland candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship.

Relocation expenses may be reimbursed subject to eligibility. The policy provides for reimbursement up to £8,000.

Please note - if you are applying for a role within Police custody, due to Police Vetting requirements you must have been a UK resident for the last years.

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.