Band 4 - Integrated Neighbourhood Team Coordinator in Birmingham

Are you passionate about improving services for citizens? Are you self-motivated, highly organised, and confident working with a wide range of stakeholders? At the Birmingham and Solihull Community Care Collaborative, we’re looking for reliable, flexible, and proactive individuals to join our Integrated Neighbourhood Teams as Coordinators. In this role, you’ll have the opportunity to work with professionals across health, social care, and the voluntary sector organisations to help deliver more joined-up, personalised care for people within our communities.

This is a fantastic opportunity to be part of an innovative and supportive team that’s helping to shape the future of community care. You’ll play a key part in improving communication, supporting meetings, coordinating actions, and ensuring that information is shared effectively to achieve better outcomes for citizens. While you will be aligned to a specific Integrated Neighbourhood Team, there is an expectation that you can provide cover for colleagues when required. You will need to have the flexibility to travel across sites for meetings and events.

The INT Coordinator will be a central point of contact and navigator between their designated Primary Care Network (PCN) and the INT multi-disciplinary team (MDT) establishing effective communication processes across primary care, community services, mental health services and the voluntary/third sector. The INT Coordinator will work in collaboration with the INT multi-disciplinary team and will be responsible for liaising with key workers to manage patient information to support the MDT’s triage and MDT meetings including capturing outcomes and evaluation. The INT Coordinator is key to the INT MDT in facilitating the decision-making process.

Working for our organisation

BCHC has over 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care, rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

IMPORTANT INFORMATION

Please ensure that all sections of the application form are complete. Please provide full details of all referees including their business email, telephone number and postal address. Please ensure that you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process. Please note, this is an office-based role and you will be required to work from one of the five Locality Hubs in Birmingham, dependent on the locality you are assigned to.

Detailed job description and main responsibilities

Please refer to the attached job description which provides full details of the main duties and responsibilities.

Person specification

• Educated to GCSE level or equivalent with grade C or above in English and maths
• ECDL or equivalent IT qualification / experience
• IT Systems and project management experience acquired through training or experience to diploma equivalent
• Evidence of continuous personal development

Experience

• Experience of administration procedures
• Experience of working in a customer facing environment, resolving queries and using initiative to ensure effective working relationships across services
• Previous NHS experience or experience of working in a healthcare / social care setting

Skills/Knowledge

• Competent in the use of IT software systems, (including Microsoft Office) and handling sensitive personal identifiable data
• Demonstrable evidence of problem solving and resolving issues as they arise in a fast-changing environment
• Able to communicate clearly and sensitively with a wide range of people, including external partner organisations, community teams and patients and their families
• Excellent written communication skills; able to write clearly and concisely and produce reports and keep accurate records
• Able to induct new staff into a team, providing training to new colleagues
• Adaptable and flexible approach to work with the ability to prioritise workload
• Understanding of the importance of confidentiality and the data protection act
• Self-motivated with the ability to motivate others
• Ability to work autonomously without direct supervision
• Able to prioritise conflicting tasks and demands
• Willing to encourage and drive innovation
• Ability to set high standards for self and others to deliver service priorities

Other job requirements

• Able to travel independently across the Trust as service needs demand

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion

As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users. We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics.

DBS Costs

Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.

Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC.

Benefits of working for us:

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.