Band 2 Therapy Hub Administrator in Birmingham

Provide office, administrative and general non‑clinical organisational support to the Therapy Hub, working under the direction or supervision of the Therapy Hub Senior Administrator.

Main duties of the job

• Provide an efficient and effective administrative service as required by the Therapy Hub Team.
• Deal with enquiries via telephone and face‑to‑face, communicate information effectively, taking good quality information and ensuring messages are passed on clearly and within the required timescales while adhering to the Data Protection Act.
• Book therapists’ appointments and update the appropriate systems to record bookings.
• Arrange meetings (including distribution of agendas and minutes, booking venues and catering) as required.
• Maintain effective systems for filing, retrieval and archiving of documents and correspondence.
• Manage patient electronic records, including inputting patient contacts and supporting the management of patient waiting lists.
• Maintain and manage appropriate database(s) for the Therapy Hub Team to support waiting list management, generating reports when required.

Qualifications and Training

• GCSE Maths and English Grade C or above, or equivalent experience.
• RSA II in Word Processing or equivalent.
• European Computer Driving Licence (ECDL).

Experience

• Experience of working to deadlines.
• Experience of Microsoft Word, Excel and Outlook.
• Experience of filing systems, diary management and electronic staff records (ESR).
• Knowledge of the RIO system and relevant NHS clerical/administrative experience.

Skills and Knowledge

• Ability to prioritise workload and use initiative.
• Good interpersonal, telephone and communication skills.
• Ability to deal sensitively and appropriately with service users.
• Understanding and commitment to equal opportunities.

Personal Qualities

• Willingness to learn new skills.
• Team player.

Benefits of working for us

• Full NHS terms and conditions including extensive holidays and Agenda for Change pay with enhancements.
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers.
• Dedicated well‑being services for all employees.
• Flexible working where possible.

Equality, Diversity and Inclusion

BCHC is a Disability Confident Employer and guarantees interview to disabled, neurodiverse or individuals with hidden or long‑term health conditions who meet the essential criteria of the job role. BCHC actively fosters an inclusive and equitable workplace culture for all staff, patients and service users, encouraging applications from diverse backgrounds and supporting career progression for under‑represented groups.

Legal and Recruitment Disclosures

In accordance with UK Home Office requirements, Band 2 clinical and non‑clinical roles are not eligible for sponsorship. The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.

Benefits of DBS

All new employees will be charged for the cost of their DBS check if required; the cost will be deducted from salary in three payments over three months. The cost is £26.40 for a standard check or £54.40 for an enhanced check, as determined by the role.

Flexible Working

BCHC supports a variety of flexible working practices where possible, including hybrid patterns of working to allow a mixture of home/base working.

Professional Development

The role offers opportunities for professional development and training, with support for mandatory training and skills enhancement as part of the NHS People Promise.

Application Process

This advert will close as soon as sufficient applications have been received.